Retail Support Specialist

STIHL USA; Seattle (WA); Remote; USD 56,000 - 71,000; Full time

Job summary

STIHL USA is seeking a Retail Support Specialist to act as the primary field contact for business development within STIHL dealerships. You will assist in dealer set-ups, training, and merchandising to ensure STIHL products are showcased effectively.

You will work with Territory Managers and conduct STIHL Champion training while aligning with STIHL University curriculum. This outside sales role can be performed remotely, with travel up to 75% as needed.

Qualifications

• Bachelor’s degree or equivalent education and work experience preferred.
• Previous sales or retail experience preferred.
• Previous merchandising experience preferred.
• 1–3 years of related work experience preferred.
• Travel may be up to 75%.
• Must be a self-starter and able to perform well with minimal supervision.
• Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint).
• Ability to champion and utilize OneCRM, SAP as needed.
• Demonstrates effective time management and strong organizational skills.

Responsibilities

• Coordinate and perform new dealer set-ups, including SCS install, product assembly and merchandising.
• Train new dealers’ staff on STIHL basics and selling training.
• Develop existing dealers’ business through re-merchandising and training.
• Visit Construction Type National Accounts to establish relationships and provide in-store training.
• Attend regional trade shows, training events, and dealer events to promote STIHL and services.
• Maintain reporting in CRM and monthly field reports.

Skills

Relationship management

Training

Business development

Sales

Customer-focused

Education

Bachelor's degree or equivalent

Tools

OneCRM

SAP

Job description

As a family-owned company, it’s the people who continue to make STIHL a successful, world-class brand. Since revolutionizing the forestry industry in Germany with the first electric chainsaw in 1926, the STIHL name has remained synonymous with outstanding innovations, high-quality products and comprehensive service.

With competitive compensation, excellent benefits and exciting growth potential, it is a great time to join the STIHL team!

Why You’ll Love Working at STIHL:

• Competitive pay with multiple bonus opportunities and potential for annual merit increases
• Excellent health benefits including Medical, Dental & Vision Insurance
• Company-paid Life Insurance and Short & Long-Term Disability
• Robust retirement offerings including:
• A fully vested Pension Plan after 5 years
• A 401(k) with generous employer match
• Paid time off in addition to 11 Paid Holidays
• A strong culture of stability, community, and innovation
• Compensation: $56,000 - $71,000 per year. Actual compensation will depend on experience, qualifications, and internal equity

About You

You are a results-driven professional with experience in relationship management, training, and business development, dedicated to helping partners grow and succeed. Known for building strong relationships, delivering impactful training, and driving sales performance through a customer-focused approach.

Our ideal candidate would live in or around Portland, OR, Seattle, WA, Spokane, WA, or Boise, ID, or be open to relocation.

Purpose

The Retail Support Specialist (RSS) will be the primary field contacts charged with business development within STIHL dealerships. These individuals will assist in dealer set-ups for Territory Managers. Concept Store installation and merchandising, new dealer sales training (and training on special tools) are all part of new dealer development. The RSS position will also be responsible for these functions within existing dealers. With SCS upgrades / remerchandising, actively training new STIHL Champions and aligning sales training with STIHL University curriculum, the RSS will ensure established dealers remain competitive and effective in the market, especially as multiple dealers are potentially set up nearby. The roles of sales training and merchandising will also be performed by RSSs at Construction Type National Accounts. This position is an outside sales position; the essential functions of this job will be completed remotely.

Job Duties & Responsibilities

• Work with Retail Support Manager to coordinate and perform new dealer set-ups; including SCS install, product assembly and merchandising, and static / motion POP set up on display. Train new dealers’ staff on STIHL basics (assembly, product nomenclature, PDI, etc.) as well as selling training
• Work with existing dealers to help develop their business. Use the functions of re-merchandising, SCS Expansion projects, sales training and STIHL Champion development to ensure dealers have effective SCSs and selling teams
• Visit Construction Type National Accounts to establish the boots-on-the-ground relationship between them and STIHL. Provide in-store sales / product training, as well as help installing SCS components and merchandising STIHL product in their showroom
• Attend and support STIHL at various regional trade shows, training events (i.e., STIHL U) and dealer events to promote STIHL, our products and services.
• Maintain reporting (updating CRM, monthly field reports, field input in regard to store training and development, National Account visits, merchandising success stories / key learnings
• Attend sales meetings, dealer training meetings and other required meetings and training
• All other duties and responsibilities as assigned

Specifications

• Bachelor’s degree or equivalent education and work experience preferred
• Previous sales or retail experience preferred. Previous merchandising experience preferred
• 1-3 years of related work experience preferred
• Travel may be up to 75%
• Must be a self-starter and able to perform well with minimal supervision
• Intermediate knowledge of Microsoft office software, including Word, Excel and PowerPoint.
• Ability to champion and utilize other company-designated software (OneCRM, SAP) as needed
• Demonstrates effective time management and strong organizational skills