Retail Support Personal Banker

Peoples Bank Master; Newton (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Peoples Bank in Newton, NC is seeking an entry-level Customer Service Associate to engage customers about their financial needs, open and document accounts, and promote bank services.

Responsibilities include delivering exceptional service, referring customers to cross-sell opportunities, and supporting the bank's goals and customer-focused sales culture. Travel may be required to service customers in the market area.

Qualifications

• High School Diploma required.
• Associate or Bachelor in Business preferred.
• 1-3 years of experience in branch banking, retail sales or customer service.

Responsibilities

• Deliver exceptional customer service and engage customers about financial needs.
• Recommend, open, and document appropriate accounts.
• Promote Peoples Bank products and refer to business partners.
• Support bank goals, mission, and customer-focused sales culture.

Skills

Customer service

Communication

Sales

Detail orientation

Basic math

Computer skills

Education

High School Diploma

Associate in Business

Bachelor in Business

Job description

Job Details

Level: Entry Job Location: Corporate - Newton, NC 28658 Position Type: Full Time Job Shift: Day

Deliver Exceptional Customer Service including engaging customers about their financial needs and our services. Recommend, open, and document appropriate accounts and related services. Recommend other appropriate products and services offered by Peoples Bank and make referrals to business partners. Supports Peoples Bank goals, mission statement, new initiatives, and customer-focused sales culture.

Qualifications

• High School Diploma required.
• Equivalent of Associates to Bachelor’s degree in Business, or equivalent experience a plus.
• One to three years of experience in branch banking, retail sales or general customer service.

Knowledge, Skills & Abilities

• Excellent customer service skills, attentiveness, information retention, tact and diplomacy in dealing with both customer and employees.
• Strong communication and organizational skills
• Strong sales skills and ability to assess customer needs and identify appropriate cross-sales opportunities.
• Basic math skills
• Detail oriented with a high degree of accuracy
• Competence with computers, telephones, and other office machinery.

Able to travel extensively by automobile to service customers within the assigned business center market area.