Retail Support Personal Banker

Peoples Bank; Newton (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Peoples Bank prioritizes delivering exceptional customer service by engaging customers in discussing their financial needs and our available services. The role includes opening and documenting appropriate accounts and related services, while actively recommending other Peoples Bank products and coordinating referrals to business partners.

It supports the bank’s goals, mission, and customer-focused sales culture.

Qualifications

• High School Diploma required.
• Associates to Bachelor's degree in Business, or equivalent experience a plus.
• One to three years of experience in branch banking, retail sales or general customer service.

Responsibilities

• Deliver exceptional customer service and engage customers about their financial needs and our services.
• Recommend, open, and document appropriate accounts and related services.
• Offer other Peoples Bank products and services and refer to business partners.

Skills

Customer service

Sales

Communication

Detail oriented

Basic math

Computer skills

Education

High School Diploma

Associates to Bachelor's degree in Business

Job description

Description

Deliver Exceptional Customer Service including engaging customers about their financial needs and our services. Recommend, open, and document appropriate accounts and related services. Recommend other appropriate products and services offered by Peoples Bank and make referrals to business partners. Supports Peoples Bank goals, mission statement, new initiatives, and customer-focused sales culture.

Qualifications

Required Education/Knowledge:

• High School Diploma required.
• Equivalent of Associates to Bachelor's degree in Business, or equivalent experience a plus.
• One to three years of experience in branch banking, retail sales or general customer service.

Knowledge, Skills & Abilities:

• Excellent customer service skills, attentiveness, information retention, tact and diplomacy in dealing with both customer and employees.
• Strong communication and organizational skills
• Strong sales skills and ability to assess customer needs and identify appropriate cross-sales opportunities.
• Basic math skills
• Detail oriented with a high degree of accuracy
• Competence with computers, telephones, and other office machinery.

• Able to travel extensively by automobile to service customers within the assigned business center market area.