Retail Support & Customer Experience Associate

The TJX Companies, Inc.; Radnor Township (PA); On-site; USD 39,399,000 - 40,832,000; Part time

Benefits offered by this job

Associate discount

401(k) match

Medical coverage

Dental coverage

Vision coverage

Life insurance

Paid leave

Scholarship program

Adoption assistance

Job summary

Homesense at The TJX Companies, Inc. is seeking a customer-focused associate in the USA (St. Davids, PA).

You will deliver a highly satisfying customer experience, engage with shoppers, and maintain a clean, organized store environment. You may be cross-trained to support multiple areas of the store and help meet business needs. You’ll model strong service practices, promote programs, and help maintain merchandising standards.

Qualifications

• Excellent customer service skills.
• Flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to respond appropriately to changes in direction or unexpected situations.
• Capable of lifting heavy objects with or without reasonable accommodation.
• Works effectively with peers and supervisors.
• Retail customer experience preferred.

Responsibilities

• Role models established customer experience practices with internal and external customers.
• Supports and embodies a positive store culture through honesty, integrity, and respect.
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures.
• Promotes credit and loyalty programs.
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards.
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards.
• Initiates and participates in store recovery as needed throughout the day.
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store.
• Provides and accepts recognition and constructive feedback.
• Adheres to all labor laws, policies, and procedures.
• Supports and participates in store shrink reduction goals and programs.
• Participates in safety awareness and maintains a safe environment.
• Other duties as assigned.

Skills

Customer service

Flexible schedule

Communication

Multi-tasking

Adaptability

Retail experience

Job description

Homesense at The TJX Companies, Inc. is seeking a customer-focused associate in the USA (St. Davids, PA).

You will deliver a highly satisfying customer experience, engage with shoppers, and maintain a clean, organized store environment. You may be cross-trained to support multiple areas of the store and help meet business needs. You’ll model strong service practices, promote programs, and help maintain merchandising standards.