Retail Customer Experience & Operations Associate

The TJX Companies, Inc.; North Carolina; On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Associate discount

EAP

401(k) Associate contributions

credit union

referral bonuses

health benefits available

Job summary

Homesense at The TJX Companies, Inc. is seeking team members to deliver exceptional customer experiences and uphold store standards. You may be cross-trained to work in multiple areas to support business needs and help maintain a clean, organized environment.

The role emphasizes customer engagement, teamwork, and adherence to labor policies, with opportunities to contribute to a positive store culture and loyalty programs.

Qualifications

• Excellent customer service skills.
• Flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Ability to respond to changes and unexpected situations.
• Ability to lift heavy objects with or without accommodation.
• Works well with peers and supervisors.
• Retail customer experience preferred.

Responsibilities

• Deliver a highly satisfied customer experience by engaging with customers and following customer experience principles.
• Maintain a clean and organized store environment and follow standards.
• Cross-train to support multiple store areas as needed.

Skills

Customer service

Flexibility

Communication skills

Multi-tasking

Adaptability

Job description

Homesense at The TJX Companies, Inc. is seeking team members to deliver exceptional customer experiences and uphold store standards. You may be cross-trained to work in multiple areas to support business needs and help maintain a clean, organized environment.

The role emphasizes customer engagement, teamwork, and adherence to labor policies, with opportunities to contribute to a positive store culture and loyalty programs.