Retail Support Associate: Customer Experience & Merchandising

Chico's FAS, Inc.; Lexington (KY); On-site; USD 26,000 - 34,000; Full time

Job summary

Chico's FAS, Inc. in Lexington, KY is seeking a Support Associate to uphold a customer- and product-focused sales culture. You will perform merchandise handling, stock processing, and stockroom organization to keep the floor stocked and inviting.

The role emphasizes MAPS-based personal service, teamwork, and flexibility. Candidates should be able to stand for long periods, work evenings, weekends, and holidays as required, and adapt to company technologies.

Qualifications

• High school diploma or equivalent.
• Previous stock or cashier experience preferred.
• Must be 18 years of age or older.
• Excellent communication skills.
• Excellent customer service skills.
• Strong organizational skills and ability to multi-task in a fast-paced environment.
• Able to learn or adapt to technology provided by the company.
• Must be able to work the majority of the shift standing.
• Ability to work quickly and within strict timelines.
• Ability to demonstrate teamwork.
• Exposure to visual merchandising and product placement techniques desired.
• Communicate with customers, Associates, and Management; wear / communicate with headset.
• Regular attendance is essential to this position in order to ensure adequate coverage to meet company objectives. Ability to work a flexible work schedule, including nights, weekends, and holidays is required.

Responsibilities

• Processes merchandise, ensuring items are properly stored, ticketed and easily located for replenishment for the sales floor, reorganizes merchandise as needed to maximize stock space.
• Ensures new products are properly merchandised and represented in a timely manner.
• Correctly enters all receiving documents into the computer system, reconciles merchandise invoices to items received as applicable. Accurately and timely completes store-to-store transfers and Locate requests.
• Ensures the visual packet materials, props and signage are received and processed in a timely manner, properly stores stockroom hardware, hangers, sign holders, etc.
• Participates in pricing changes and markdowns.
• Alerts store management to cash supply needs.
• Assists with visual directives, including floorsets, window changes, visual presentations, signage placement, etc. as directed.
• Assists with boutique cleanliness and organization.
• Models, supports and promotes the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni channel experience.
• Promotes an inclusive, collaborative approach to problem solving.
• Seeks personal developmental opportunities and readily solicits feedback.
• Other duties as assigned.
• This position may be found in multiple brands. Some duties may vary from brand to brand.

Skills

Communication

Customer service

Organization

Tech adaptability

Teamwork

Multitasking

Flexible schedule

Stamina

Visual merchandising

Education

High school diploma or equivalent

Job description

Chico's FAS, Inc. in Lexington, KY is seeking a Support Associate to uphold a customer- and product-focused sales culture. You will perform merchandise handling, stock processing, and stockroom organization to keep the floor stocked and inviting.

The role emphasizes MAPS-based personal service, teamwork, and flexibility. Candidates should be able to stand for long periods, work evenings, weekends, and holidays as required, and adapt to company technologies.