Retail Support Associate: Customer Experience

Chico's FAS, Inc.; Charlotte (NC); On-site; USD 28,000 - 36,000; Full time

Job summary

Chico's FAS, Inc. is seeking a Support Associate to help drive a customer- and product-focused sales culture in our stores. You will handle merchandise processing, stock replenishment, and stockroom organization to keep floors ready.

The role emphasizes MAPS standards, teamwork, and quick adaptation to technology, with a requirement to be able to stand for long periods and work a flexible schedule, including nights, weekends, and holidays.

Qualifications

• High school diploma or equivalent.
• Previous stock or cashier experience preferred.
• Must be 18 years of age or older.
• Excellent communication skills.
• Excellent customer service skills.
• Strong organizational skills and ability to multi-task in a fast-paced environment.
• Able to learn or adapt to technology provided by the company.
• Must be able to work the majority of the shift standing.
• Ability to work quickly and within strict timelines.
• Ability to demonstrate teamwork.
• Exposure to visual merchandising and product placement techniques desired.
• Communicate with customers, Associates, and Management; wear / communicate with headset.
• Regular attendance is essential to this position in order to ensure adequate coverage to meet company objectives. Ability to work a flexible work schedule, including nights, weekends, and holidays is required.

Responsibilities

• Processes merchandise, ensuring items are properly stored, ticketed and easily located for replenishment for the sales floor, reorganizes merchandise as needed to maximize stock space.
• Ensures new products are properly merchandised and represented in a timely manner.
• Correctly enters all receiving documents into the computer system, reconciles merchandise invoices to items received as applicable. Accurately and timely completes store-to-store transfers and Locate requests.
• Ensures the visual packet materials, props and signage are received and processed in a timely manner, properly stores stockroom hardware, hangers, sign holders, etc.
• Participates in pricing changes and markdowns.
• Alerts store management to cash supply needs.
• Assists with visual directives, including floorsets, window changes, visual presentations, signage placement, etc. as directed.
• Assists with boutique cleanliness and organization.
• Models, supports and promotes the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni channel experience.
• Promotes an inclusive, collaborative approach to problem solving.
• Seeks personal developmental opportunities and readily solicits feedback.
• Other duties as assigned.

Skills

Customer service

Communication

Organization

Teamwork

Adaptability to technology

Standing work

Education

High school diploma or equivalent

Tools

POS system

Job description

Chico's FAS, Inc. is seeking a Support Associate to help drive a customer- and product-focused sales culture in our stores. You will handle merchandise processing, stock replenishment, and stockroom organization to keep floors ready.

The role emphasizes MAPS standards, teamwork, and quick adaptation to technology, with a requirement to be able to stand for long periods and work a flexible schedule, including nights, weekends, and holidays.