Retail Supervisor - Prestige Beauty & Customer Experience

Brobston Group; Bal Harbour Village (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Brobston Group is seeking a dynamic Key Holder to support the Store Manager and Assistant Manager, ensuring the smooth operation of the store and delivering inspirational, authentic customer service in a prestige beauty environment.

You will coach and mentor the sales team, handle cash reconciliation, and take opening/closing duties on a rota. This role offers a clear first step into supervisory leadership with progression opportunities.

Qualifications

• Proven retail experience, preferably in cosmetics.
• The ability to provide inspirational, authentic and personalized customer service.
• Retail operations experience including cash reconciliation and opening/closing the store is desirable.
• Supervisory experience including coaching/mentoring to achieve sales and customer service targets is desirable.
• Willingness to work retail hours including days, nights, weekends and events in a fast-paced environment.
• Experience with retail point-of-sale software is a plus.
• Right to live and work in the country if invited to interview.

Responsibilities

• Lead by example to deliver inspirational and personalized customer service.
• Perform cash reconciliation and manage opening/closing procedures on a rota.
• Support Store Manager and Assistant Manager to achieve sales and customer service targets.

Skills

Retail leadership

Customer service

Cash handling

Coaching/mentoring

Job description

Brobston Group is seeking a dynamic Key Holder to support the Store Manager and Assistant Manager, ensuring the smooth operation of the store and delivering inspirational, authentic customer service in a prestige beauty environment.

You will coach and mentor the sales team, handle cash reconciliation, and take opening/closing duties on a rota. This role offers a clear first step into supervisory leadership with progression opportunities.