Retail Supervisor: Merchandising & Team Leadership

ExplorUS; Seal Harbor (ME); On-site; USD 42,000 - 54,000; Full time

Job summary

ExplorUS is seeking a Retail Supervisor in Seal Harbor, Maine, to lead a retail team and ensure achievement of company performance standards. You will mentor staff, oversee hiring and training, and drive effective merchandising and guest service across Gift Store locations.

You will manage payments, deposits, and end-of-shift reporting while maintaining accurate data. The role emphasizes teamwork, confidentiality, and adherence to ISO-aligned environmental and quality practices.

Qualifications

• Excellent customer service and people skills.
• Must be computer proficient in Word and Excel.
• Must be able to work a variety of day, night, weekend, holiday shifts.

Responsibilities

• Ensure the Retail team understands the Company’s strategies and expectations for effective merchandising.
• Assist in all phases of gift store management.
• Keep retail space clean and organized.
• Deliver merchandise to the retail floors.
• Restock merchandise and ensure adequate merchandise levels on the sales floors of Gift Store(s).
• Ensure that re-stock items are appropriately displayed on the sales floors.
• Demonstrate knowledge of merchandise, styling and pricing.
• Accurately total, process and collect payments from guests using the POS system and train staff accordingly.
• Prepare end of shift report, deposit receipts and cash.
• Assist in maintaining data tracking and corporate spreadsheets.
• Provide timely and accurate weekly financial retail reports for senior management.
• Regularly evaluate product performance and suggest modifications with GM and Director of Retail Operations.
• Knowledge of the Park and surrounding area and Native American Collectibles for sale.
• Greet and respond to guest inquiries promptly and professionally.
• Assist in managing grab and go inventories and monitor perishable stock rotation.

Skills

Customer service

People skills

Word/Excel proficiency

Tools

Microsoft Word

Microsoft Excel

Job description

ExplorUS is seeking a Retail Supervisor in Seal Harbor, Maine, to lead a retail team and ensure achievement of company performance standards. You will mentor staff, oversee hiring and training, and drive effective merchandising and guest service across Gift Store locations.

You will manage payments, deposits, and end-of-shift reporting while maintaining accurate data. The role emphasizes teamwork, confidentiality, and adherence to ISO-aligned environmental and quality practices.