Guest Experience Supervisor, Front of House

ExplorUS; Seal Harbor (ME); On-site; USD 55,000 - 75,000; Full time

Job summary

ExplorUS in Seal Harbor, Maine seeks a Restaurant Manager to assist the front-of-house team with daily operations, ensuring guests receive extraordinary hospitality and seamless service. You will supervise servers, host/hostess, bartenders, and bussers, train staff, and coordinate reservations, with a focus on guest satisfaction and adherence to company standards.

The role requires flexibility for evenings, weekends and holidays, strong leadership, and excellent communication; prior supervisory

Qualifications

• Three years supervisory experience in the restaurant industry.
• Minimum 3 years hospitality/customer service experience.
• Ability to coach, develop and communicate expectations.
• Strong leadership and guest service orientation.

Responsibilities

• Oversee front-of-house operations and train servers per standards.
• Ensure host/hostess area is clean and reservations organized.
• Supervise check-out and cash closing procedures.
• Coordinate special luncheons with Sales & Marketing and Restaurant Manager as required.
• Ensure dining experience exceeds guest expectations.
• Perform closing procedures per policy.
• Provide feedback to the Restaurant Manager on operational issues.
• Coach and mentor staff, support disciplinary actions.
• Perform other duties as required.
• Shift focus on guest satisfaction and fiscal accountability.

Skills

Customer service

Leadership

Staff coaching

Communication

Education

High school diploma

Some college coursework or a bachelor’s degree in culinary arts

Tools

POS system

Microsoft Office

Job description

ExplorUS in Seal Harbor, Maine seeks a Restaurant Manager to assist the front-of-house team with daily operations, ensuring guests receive extraordinary hospitality and seamless service. You will supervise servers, host/hostess, bartenders, and bussers, train staff, and coordinate reservations, with a focus on guest satisfaction and adherence to company standards.

The role requires flexibility for evenings, weekends and holidays, strong leadership, and excellent communication; prior supervisory