Retail Lead - Guest Experience & Store Ops

ExplorUS; Seal Harbor (ME); On-site; USD 32,000 - 52,000; Full time

Job summary

ExplorUS is seeking a Retail Lead to work closely with the Retail Manager to ensure efficient retail operations across all locations. The role focuses on delivering an extraordinary guest experience by adhering to company policies and maintaining high standards of merchandising and customer service.

The position requires leadership experience, ability to manage inventory, and proficient use of POS systems. Flexibility to work varied shifts is essential to meet guest demand.

Qualifications

• High school diploma or equivalent required.
• Two years retail experience preferred.
• Two years leadership or supervisory experience.

Responsibilities

• Assist with training of retail staff and backup Retail Manager on days off.
• Demonstrate knowledge of merchandise, styling and pricing according to policies.
• Understand the process with correct markups on all products including deli.
• Maintain knowledge of product lines with emphasis on local facts.
• Assist with store setup: display, merchandising, inventory levels.
• Respond to guest inquiries in a timely, friendly, efficient manner.
• Process payments using POS system and handle cash.

Skills

Customer service

People skills

Independence

Teamwork

Flexibility

Education

High School Diploma

College Diploma or equivalent experience

Tools

POS system

Retail Pro

Job description

ExplorUS is seeking a Retail Lead to work closely with the Retail Manager to ensure efficient retail operations across all locations. The role focuses on delivering an extraordinary guest experience by adhering to company policies and maintaining high standards of merchandising and customer service.

The position requires leadership experience, ability to manage inventory, and proficient use of POS systems. Flexibility to work varied shifts is essential to meet guest demand.