Retail Supervisor: Lead Team, Elevate Service

The North Face; Chicago (IL); On-site; USD 29,000 - 39,000; Full time

Job summary

The North Face in Chicago is seeking a dedicated Supervisor to lead by example in a fast-paced retail environment. You will support the store leadership team, coach associates, and ensure outstanding customer service, merchandising, and store standards.

This role offers an opportunity to drive sales, manage daily operations, and foster an inclusive team culture. Candidates with 1+ years of leadership in retail and strong communication skills will thrive.

Qualifications

• 1+ years of retail or store leadership experience.
• High School Diploma or equivalent preferred.
• Proven ability to drive results through store teams.
• Excellent verbal and written communication skills.

Responsibilities

• Deliver a high level of personalized customer engagement through genuine interactions.
• Support the store team in achieving and exceeding sales goals by monitoring progress against KPIs.
• Model selling behaviors and foster a consumer-centric mindset through authentic customer interactions.
• Coach and develop associates to deliver high levels of customer engagement and meet productivity goals.
• Supervise daily store operations, including opening and closing procedures, floor coverage, and task delegation.
• Support stockroom operations by organizing inventory, processing shipments, and ensuring timely product flow to the sales floor.
• Assist in training and onboarding new team members; provide ongoing feedback and support.
• Maintain visual merchandising standards and ensure product replenishment aligns with brand directives.
• Support inventory integrity through proper shipping, receiving, and loss prevention practices.
• Promote community engagement by participating in local initiatives and events.
• Uphold company policies, safety standards, and operational procedures.
• Foster a positive and inclusive store environment that encourages creativity, collaboration, and learning.

Skills

Customer service

Coaching teams

Sales leadership

Communication skills

Problem solving

Adaptability

Education

High School Diploma or equivalent

Tools

Word processing

Spreadsheets

Retail software tools

Job description

The North Face in Chicago is seeking a dedicated Supervisor to lead by example in a fast-paced retail environment. You will support the store leadership team, coach associates, and ensure outstanding customer service, merchandising, and store standards.

This role offers an opportunity to drive sales, manage daily operations, and foster an inclusive team culture. Candidates with 1+ years of leadership in retail and strong communication skills will thrive.