Retail Supervisor: Lead Team, Elevate Customer Experience

Gap; Tampa (FL); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Merchandise discount

Paid Time Off

401(k) plan with company matching

Employee stock purchase plan

Medical, dental, vision and life保险

Job summary

Gap in Tampa, FL is seeking a store associate to support the leadership team and deliver a best-in-class customer experience. You will act as a role model for selling behaviors and help drive store performance.

You'll promote loyalty programs, collaborate with colleagues, and ensure tasks are completed efficiently while maintaining product knowledge and brand standards. This role requires a flexible schedule and physical capability to move around the sales floor.

Qualifications

• You embody Gap Inc’s Purpose, Mission, Vision, Values and Behaviors.
• Provides clear and direct communication of expectations.
• Ability to utilize technology effectively to engage with customers and team to meet goals.
• Demonstrate interest and initiative towards continuous improvement and growth.
• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
• Able to maneuver around the sales floor, stockroom and office and can lift up to 30 pounds.

Responsibilities

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote customer loyalty by educating customers about our loyalty programs.
• All leads are expected to become experts of the brand's selling behaviors by role modeling these behaviors with every customer who walks through our doors and allowing us to provide an exceptional customer experience.
• Support sales leader during (non-peak) hours, with the customer as the primary focus
• Support the store leadership team by collaborating effectively with employees and ensuring work tasks are completed in a timely and efficient manner
• Build and share expertise in the product lifecycle
• Support completion of work before or after the store operating hours, inclusive of opening and/or closing checklists
• Leverage omni-channel to deliver a frictionless customer experience.
• Ensure all compliance standards are met.

Skills

Customer service

Communication

Flexibility

Teamwork

Job description

Gap in Tampa, FL is seeking a store associate to support the leadership team and deliver a best-in-class customer experience. You will act as a role model for selling behaviors and help drive store performance.

You'll promote loyalty programs, collaborate with colleagues, and ensure tasks are completed efficiently while maintaining product knowledge and brand standards. This role requires a flexible schedule and physical capability to move around the sales floor.