Retail Supervisor — Lead Team & Elevate Customer Experience

Red White & Blue Thrift; Arvada (CO); On-site; USD 23,000 - 26,000; Full time

Job summary

Red White & Blue Thrift is seeking a Retail Supervisor to support the Retail Manager and oversee daily sales floor operations. You will guide the team to deliver excellent customer service, maintain store standards, and meet sales targets while coaching staff and ensuring efficient cashier operations.

You will collaborate with the Retail Manager to implement sales strategies, review key reports, and contribute to the overall success of thrift store operations in a fast-paced environment.

Qualifications

• Bilingual English/Spanish preferred.
• Excellent verbal and written communication skills with internal and external customers.
• Basic computer skills including MS Office, Teams and Outlook.
• Ability to work independently and carry out tasks to completion.
• High school diploma or GED preferred.
• Previous thrift/retail/warehouse or customer-facing experience preferred but not required.

Responsibilities

• Operational Oversight: Manage day-to-day operations of the sales floor, ensuring adherence to store standards, efficient product processing, and quality customer service under the Retail Manager.
• Team Development: Supervise and mentor retail team members, providing ongoing coaching to enhance performance and a positive work environment.
• Customer Service Excellence: Ensure exceptional customer service, handle inquiries, and resolve issues promptly and effectively.
• Inventory Management: Oversee inventory levels on the sales floor, ensure products are well-stocked, merchandised, and priced accurately.
• Cashier Operations: Supervise cashier operations, including transaction processing and cash handling procedures.
• Learning and Growth: Review key reports, understand departmental goals, and contribute to performance metrics with guidance from the Retail Manager.
• Collaborative Leadership: Work closely with the Retail Manager to implement sales strategies and optimize productivity.

Skills

Bilingual English/Spanish

Customer service

Verbal and written communication

Education

High school diploma or GED

Tools

MS Office

Teams

Outlook

Job description

Red White & Blue Thrift is seeking a Retail Supervisor to support the Retail Manager and oversee daily sales floor operations. You will guide the team to deliver excellent customer service, maintain store standards, and meet sales targets while coaching staff and ensuring efficient cashier operations.

You will collaborate with the Retail Manager to implement sales strategies, review key reports, and contribute to the overall success of thrift store operations in a fast-paced environment.