Retail Supervisor - Lead & Elevate Customer Experience

VFCorporation; Aurora (CO); On-site; USD 28,000 - 39,000; Part time

Job summary

Vans is seeking a Supervisor to support the store’s leadership team and drive an exceptional customer experience. You will lead by example, coach associates, and ensure operational excellence across engagement, merchandising, and store standards.

You will maximize profitability, foster an inclusive team culture, and thrive in a fast-paced retail environment with a passion for service.

Qualifications

• 1+ years of retail or store leadership experience in a fast-paced environment.
• High School Diploma or equivalent preferred.
• Proven ability to drive results through store teams and exceed sales and profit goals.
• Strong verbal and written communication skills; ability to influence across all levels.

Responsibilities

• Deliver a high level of personalized customer engagement through genuine interactions.
• Support the store team in achieving and exceeding sales goals by monitoring progress against key performance indicators.
• Model selling behaviors and foster a consumer-centric mindset.
• Coach and develop associates to deliver high levels of customer engagement and meet productivity goals.
• Supervise daily store operations, including opening/closing procedures and floor coverage.
• Support stockroom operations by organizing inventory and processing shipments.
• Assist in training and onboarding new team members with ongoing feedback.
• Maintain visual merchandising standards and ensure product replenishment aligns with brand directives.
• Promote community engagement by participating in local initiatives and events.
• Uphold company policies, safety standards, and operational procedures.

Skills

Coaching

Customer engagement

Team leadership

Communication

Retail operations

Store accountability

Goal orientation

Education

High School Diploma or equivalent

Tools

Word processing

Spreadsheets

Retail software tools

Job description

Vans is seeking a Supervisor to support the store’s leadership team and drive an exceptional customer experience. You will lead by example, coach associates, and ensure operational excellence across engagement, merchandising, and store standards.

You will maximize profitability, foster an inclusive team culture, and thrive in a fast-paced retail environment with a passion for service.