Retail Supervisor — Lead, Coach & Customer Experience

Columbia Sportswear Company; Portland (OR); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k with company match

Employee discounts

Job summary

Columbia Sportswear Company’s Portland Employee Store is seeking a Retail Supervisor to lead a diverse team on the sales floor. You will supervise associates, ensure store procedures, and help deliver a positive customer experience in a fast-paced environment.

The role emphasizes coaching, training, and adherence to policies, with a focus on teamwork, scheduling flexibility, and maintaining safety and standards. High school diploma preferred and prior retail supervisory experience is expected.

Qualifications

• Oversees the day-to-day work of associate level staff.
• Provide direction and guidance, training, and coaching to associate-level team members to ensure efficient and effective operations and proper store procedures to support the overall customer experience in-store.
• Supervise assigned department of responsibility, overseeing the profitability of the store by receiving, handling, replenishing, and processing.
• Create and maintain store culture through teamwork and coaching, displaying a high professional standard of individual behavior and leading by example.
• Collaborate with the store leadership team concerning policies, procedures, and standards for assigned areas of responsibility.
• Maintain company standards and policies; ensure that employees adhere to procedures and quality standards, working to resolve any problems or errors.

Responsibilities

• Oversees the day-to-day work of associate level staff.
• Provide direction and guidance, training, and coaching to associate-level team members to ensure efficient and effective operations and proper store procedures to support the overall customer experience in-store.
• Supervise assigned department of responsibility, overseeing the profitability of the store by receiving, handling, replenishing, and processing.
• Create and maintain store culture through teamwork and coaching, displaying a high professional standard of individual behavior and leading by example.
• Collaborate with the store leadership team concerning policies, procedures, and standards for assigned areas of responsibility.
• Maintain company standards and policies; ensure that employees adhere to procedures and quality standards, working to resolve any problems or errors.

Skills

POS system

In-store systems

Effective communication

Education

High School Diploma or GED preferred

Tools

Point of Sale systems

Job description

Columbia Sportswear Company’s Portland Employee Store is seeking a Retail Supervisor to lead a diverse team on the sales floor. You will supervise associates, ensure store procedures, and help deliver a positive customer experience in a fast-paced environment.

The role emphasizes coaching, training, and adherence to policies, with a focus on teamwork, scheduling flexibility, and maintaining safety and standards. High school diploma preferred and prior retail supervisory experience is expected.