Retail Guest Associate – Casino & Entertainment

Hard Rock International; Indiana, Northern (PA, KY); Hybrid; USD 27,000 - 38,000; Full time

Benefits offered by this job

Benefits package

Job summary

Hard Rock International is recruiting for a Retail Team Member to market merchandise to guests, stock the retail area, and handle cash/credit transactions on-site. You will ensure guest satisfaction and maintain accurate store operations in a fast-paced casino environment.

This role requires cash handling experience, strong communication, and a friendly, professional demeanor. Availability for holidays and weekends is expected, with a focus on delivering top-notch guest experiences.

Qualifications

• High School diploma or equivalent required.
• Cashiering/money handling experience in a fast-paced environment.
• Prior gaming industry experience strongly preferred.

Responsibilities

• Markets retail merchandise to guests.
• Stock and re-stock the Retail area to ensure adequate inventory.
• Perform cash and/or credit transactions with guests.
• Maintains current knowledge of rules, regulations, policies, and procedures.
• Ensures guest satisfaction with effective communication, customer assistance, direction, and information provided within company policies and guidelines.
• Promotes positive public/employee relations at all times.
• Maintains a clean, safe, hazard-free work environment within area of responsibility.
• Performs all other related and compatible duties as assigned.

Skills

Customer service

Cash handling

Communication

Guest relations

Education

High School diploma or equivalent

Job description

Hard Rock International is recruiting for a Retail Team Member to market merchandise to guests, stock the retail area, and handle cash/credit transactions on-site. You will ensure guest satisfaction and maintain accurate store operations in a fast-paced casino environment.

This role requires cash handling experience, strong communication, and a friendly, professional demeanor. Availability for holidays and weekends is expected, with a focus on delivering top-notch guest experiences.