Retail Supervisor: Flexible Shifts & Team Leader

Amazinggoodwill; Des Plaines (IL); On-site; USD 42,000 - 54,000; Full time

Job summary

Amazinggoodwill is seeking a Retail Supervisor to assist with store and donation center operations in Des Plaines, IL. This role focuses on motivating the team, supporting merchandising, coaching customer interactions, and ensuring revenue goals are met.

The position requires coordinating staff coverage at the POS, enforcing safety, and mentoring employees to maximize productivity. You will participate in hiring processes, uphold loss-prevention policies, and communicate effectively with

Qualifications

• Two years of college education or experience equivalency.
• Ability to complete and retain forklift certification.
• Work varied schedule and flexible hours; a minimum of two closing shifts per week and every other weekend as scheduled.
• Must have working phone that allows for communication accessibility.

Responsibilities

• Maximize the value of all donated goods and maintain production and store environment standards.
• Coordinate the proper rotation of goods in the store to ensure a continuous flow of new merchandise.
• Support the training and coaching of all employees to reach their potential as a highly productive and collaborative members of the team. Oversee that there is adequate coverage at POS and in donations.
• Assist with hiring process of associates; complete phone screens and training as needed.
• Function as a service experience leader (SEL); operate register, assign tills, maintain efficient customer flow, sales staff productivity and proper cash controls.
• Maintain a safe and orderly work environment; ensure employees operate equipment safely and follow safe work practices.
• Work with Store Management to conduct apprehensions following established loss prevention policies and procedures.
• Accurately complete data entry of required reports on time. Share with leadership insight or concerns found in report data or other documentation.
• Consistently communicate and implement policies and procedures, reporting concerns to leadership.
• Plan and organize work assignments to increase customer service and protect assets.
• Project and Change Management: Effectively plans and manages own work to reliably complete routine job responsibilities and special assignments.
• Problem Solving: General supervision, with work regularly reviewed by manager or senior coworker. Uses technical skills and knowledge to manage day-to-day tasks.
• Technical Skill: Practical, working knowledge of tasks, responsibilities, policies and procedures. Able to learn and apply new concepts.
• Community Engagement: Serves as an ambassador for Goodwill in the wider community. Participates in volunteer opportunities as schedule and interest permit.

Skills

Customer service

Team supervision

Communication

Education

Two years of college or equivalent experience

Tools

Forklift certification

Job description

Amazinggoodwill is seeking a Retail Supervisor to assist with store and donation center operations in Des Plaines, IL. This role focuses on motivating the team, supporting merchandising, coaching customer interactions, and ensuring revenue goals are met.

The position requires coordinating staff coverage at the POS, enforcing safety, and mentoring employees to maximize productivity. You will participate in hiring processes, uphold loss-prevention policies, and communicate effectively with