Retail Supervisor: Drive Sales & Client Experience

TravisMathew Company; San Jose, Northern (CA, KY); Hybrid; USD 29,000 - 33,000; Full time

Job summary

TravisMathew is seeking a Store Supervisor to lead in-store sales and service, driving sales goals, KPIs and profitability. You will mentor part-time and seasonal staff and oversee CRM initiatives to promote repeat business.

The role requires knowledge of apparel trends, strong communication, and the ability to work non-traditional hours including weekends and holidays. Bachelor’s degree in Business or related field is preferred.

Qualifications

• Bachelor’s Degree in Business or related field preferred.
• 1-3 years’ experience in retail store management.
• 2 years’ experience in a client services related capacity.

Responsibilities

• Instill an approachable and efficient sales and service focus on the floor to achieve sales goals and deliver exceptional service
• Connect with in-store clients and develop and retain a following of repeat clients to drive individual sales goals
• Maintain in-depth knowledge of apparel each season, including fit, fabric and intended use of the line
• Participate in and assist with the creation of effective product and visual merchandising in the store to drive sales and create a positive customer experience that is easy to shop and outfit head to toe
• Participate in and assist with the creation of store event and CRM activities that are subliminal and focused to reward repeat business in a focused, efficient and approachable manner
• Be entrepreneurial in all aspects of retail from visual merchandising to sales generation to marketing and event coordination with big idea thinking
• Provide mentorship to part-time and seasonal client associates

Skills

Leadership

Customer service

Sales coaching

Merchandising

Education

Bachelor's Degree in Business or related field

Tools

POS systems

Microsoft Office

Job description

TravisMathew is seeking a Store Supervisor to lead in-store sales and service, driving sales goals, KPIs and profitability. You will mentor part-time and seasonal staff and oversee CRM initiatives to promote repeat business.

The role requires knowledge of apparel trends, strong communication, and the ability to work non-traditional hours including weekends and holidays. Bachelor’s degree in Business or related field is preferred.