Retail Supervisor: Customer Experience Leader

NAVY EXCHANGE SERVICE COMMAND (NEXCOM); Bremerton (WA); On-site; USD 32,000 - 45,000; Full time

Job summary

Navy Exchange Service Command (NEXCOM) in Bremerton, WA, is seeking a Supervisory Sales Associate to lead our team and deliver exceptional service to active duty, retirees, and families. You will be the face of our brand, mentoring associates and ensuring a positive, productive work environment while promoting our products and services.

This role emphasizes customer engagement, merchandise knowledge, and accurate cash handling through POS systems.

Qualifications

• 1 year of retail or related work experience.
• 1 year progressively responsible supervisory experience preferred.
• Strong communication skills, read/write capability.
• Basic math and cash-handling ability.
• Ability to multi-task and work as part of a team.

Responsibilities

• Customer Service: engage customers, assess needs, and provide premier service.
• Sales: cross-sell/upsell; inform customers about promotions and events.
• Inventory: maintain store appearance and aid in inventory processes.
• Cash handling: operate POS, process payments, and reconcile cash.
• Leadership: supervise associates and maintain a positive work environment.

Skills

Product knowledge

Customer service

Communication skills

Cash handling

Job description

Navy Exchange Service Command (NEXCOM) in Bremerton, WA, is seeking a Supervisory Sales Associate to lead our team and deliver exceptional service to active duty, retirees, and families. You will be the face of our brand, mentoring associates and ensuring a positive, productive work environment while promoting our products and services.

This role emphasizes customer engagement, merchandise knowledge, and accurate cash handling through POS systems.