Retail Supervisor & Customer Experience Lead

Perry Ellis International; Estero (FL); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Employee discount

Sick time

401(k)

Sales incentives

Clothing allowance

Holiday pay

Job summary

Perry Ellis International in Estero, FL is seeking a Supervisor Key Holder to support the Store Manager in daily operations and sales management. You will lead the sales floor, assist with training, merchandising, scheduling, and loss prevention while ensuring customer satisfaction and brand standards.

The role requires 1-2 years of retail experience, a high school diploma, reliable transportation, and strong verbal/written communication. Competitive benefits and incentive programs are available.

Qualifications

• Retail experience required in a fast-paced environment.
• Strong customer service and communication skills.
• Ability to work as part of a team and lead by example.

Responsibilities

• Customer Experience: act as role model and ensure customers are top priority.
• Achieve high scores on secret shopper reports and maintain store appearance.
• Implement promotions and merchandising changes per company directives.
• Understand and analyze sales plans, inventory opportunities, and reports.
• Prioritize workflow, staffing, and payroll guidelines.
• Support Store Manager in training, supervision, and staff motivation.
• Participate in pricing strategies and visual merchandising execution.
• Communicate effectively and maintain loss prevention practices.

Skills

Retail experience

Customer service

Communication

Team leadership

Education

High school diploma

Job description

Perry Ellis International in Estero, FL is seeking a Supervisor Key Holder to support the Store Manager in daily operations and sales management. You will lead the sales floor, assist with training, merchandising, scheduling, and loss prevention while ensuring customer satisfaction and brand standards.

The role requires 1-2 years of retail experience, a high school diploma, reliable transportation, and strong verbal/written communication. Competitive benefits and incentive programs are available.