Retail Supervisor & Customer Experience Coach

Vans; Oak Brook (IL); On-site; USD 26,000 - 40,000; Full time

Job summary

The North Face, under VF Corporation, is seeking a Supervisor in Oak Brook, IL to lead a fast-paced store team and deliver exceptional customer service. You will coach associates, manage daily operations, and drive sales against targets while upholding brand standards and safety regulations.

This role emphasizes visual merchandising, training, and community involvement, with a compensation range reflecting retail leadership duties and market data.

Qualifications

• 1+ years of retail or store leadership experience in a fast-paced environment.
• High School Diploma or equivalent required.
• Strong coaching and communication skills.
• Ability to stand for long periods and perform physical tasks.

Responsibilities

• Deliver a high level of personalized customer engagement through genuine interactions.
• Support the store team in achieving and exceeding sales goals by monitoring progress against KPIs.
• Supervise daily store operations, including opening/closing procedures and floor coverage.
• Assist in training and onboarding new team members; provide ongoing feedback.
• Maintain visual merchandising standards and ensure product replenishment aligns with brand directives.
• Promote community engagement by participating in local initiatives and events.
• Uphold safety standards and store policies.

Skills

Store leadership

Coaching

Customer engagement

Communication skills

Visual merchandising

Inventory management

Education

High School Diploma or equivalent

Tools

Retail software tools

Microsoft Word

Spreadsheets

Job description

The North Face, under VF Corporation, is seeking a Supervisor in Oak Brook, IL to lead a fast-paced store team and deliver exceptional customer service. You will coach associates, manage daily operations, and drive sales against targets while upholding brand standards and safety regulations.

This role emphasizes visual merchandising, training, and community involvement, with a compensation range reflecting retail leadership duties and market data.