Retail Supervisor

Columbia Sportswear; Aurora (OH, IL); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Retail Supervisor to join their dynamic Store Leadership Team. This role is crucial in ensuring effective store operations and creating memorable consumer experiences. You'll lead a diverse team, drive sales, and maintain high standards of customer service. With opportunities for growth and a supportive environment, this position offers a chance to make a significant impact in a vibrant retail setting. If you're passionate about connecting active people with their passions, this role is perfect for you.

Benefits

Quarterly Bonus Program

Comprehensive Medical Plans

401(k) with Company Matching

Paid Time Off

Employee Discounts

Tuition Assistance Program

Wellbeing Support Programs

Community Impact Programs

Qualifications

• 2-5 years of experience in retail supervision or related fields.
• Ability to resolve operational problems and provide training to staff.

Responsibilities

• Oversee daily operations and provide leadership to associate staff.
• Ensure efficient cash register transactions and customer service.

Skills

Leadership

Customer Service

Inventory Management

Point of Sale (POS) Systems

Effective Communication

Education

High School Diploma or GED

Tools

Retail Software Tools

Job description

Location: Aurora, OH

• Total Rewards: Quarterly Bonus Program to award store performance, Comprehensive Medical with FSA/HSA options, Dental, Vision, and Well-being plans, 401(k) participation with company matching
• Wellbeing support: Paid Time Off, Floating Holidays, Quarterly reimbursement program to support your health and fitness, and Employee Assistance Programs (EAP) which provide access to free mental health services, financial services, discounts on fitness programs, and more.
• Community impact: We give back with paidDEI and Volunteer Hours to support your passion!
• Growth opportunities: Grow your career with the Tuition Assistance Program and learning/development courses
• Employees discounts from all our brands including Columbia, prAna, Sorel, and Mountain Hardwear

ABOUT THE POSITIONWith over 430 retail stores worldwide, our Store Leadership Teams are essential to our business. From ensuring effective store operations and procedures to guiding team members within an assigned area of responsibility, our Store Leadership Teams help create memorable consumer experiences while supporting and helping drive the company's mission of "Connecting Active People with Their Passions."As a Retail Supervisor, you will be a member of the Store Leadership Team and assists the Store Manager in the effective running of the store operations. The Retail Supervisor is responsible for providing leadership and direction to diverse associate level team members in the assigned area of responsibility. You will provide sales floor leadership to drive sales, sales floor replenishment, and customer service.HOW YOU'LL MAKE A DIFFERENCE

• Oversees the day-to-day work of associate level staff; provides training, coaching, and direction to ensure associates complete tasks, process shipments, recover and replenish the sales floor, and serve consumers.
• Ensures associates perform cash register transactions (e.g., sales, returns, and exchanges) efficiently and accurately and connects consumers to company loyalty programs and solicits feedback though consumer surveys.
• Supervises and oversees assigned department of responsibility. Shares department needs and challenges with store leadership and helps create and execute action plans to resolve.
• Collaborates with store leadership team to ensure accurate execution of procedures and compliance with company policies. Works to resolve any problems or errors.
• Creates and maintains a store culture of teamwork; leads by example to high professional standards and demonstrates Columbia Sportswear Company values.

YOU HAVE

• No specific education required (High School Diploma or GED preferred)
• 2-5 years of experience in position or specialization
• Skill operating Inventory and Point of Sales (POS) systems, and various other retail software tools.
• Ability to use judgment to identify and resolve day-to-day technical and operational problems.
• Effective communication skills; able to exchange ideas and information with the store leadership team, associates, and consumers.

JOB CONDITIONS

• Frequently in a more active environment (i.e., requires the ability to constantly move about) that can be physical or strenuous (frequently adjusting/moving items weighing up to 40 lbs.), may frequently use specialized equipment, may have exposure to dust and noise.
• Occasionally requires the ability to work in a place.
• Ability to communicate clearly with others.
• Availability to work a flexible retail schedule, which may change seasonally and in response to location-specific business trends or forecasts. All local, state, and federal laws are adhered to when evaluating your availability.

This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company.

Columbia Sportswear Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Columbia Sportswear is committed to working with and providing reasonable accommodation for individuals with disabilities. https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf. If you need reasonable accommodation because of a disability for any part of the employment process, please notify your recruiter.At Columbia Sportswear Company, we're proud to offer regular full-time employees a benefits package that includes a variety of services and products to help make your life and work more rewarding. Our benefit programs contribute to overall employee well-being by aligning those programs with the fundamental elements of well-being: physical, social/emotional, financial, career and community. Benefits that can protect your family's financial future and help you save money through our 401k plan plus a generous company match. Columbia offers medical, dental, vision, life Insurance, disability, flexible spending accounts, health savings account, and an assortment of voluntary benefit offerings (accident, critical illness, hospital indemnity, and legal services). In addition, Columbia offers EAP + which is free and confidential 24/7/365 counseling services. We have extensive wellness benefits, employee discounts and a generous time off program available.If you need an accommodation/adjustment to successfully complete and submit your application, please reach out to [e-mail] with the Subject: Applicant Assistance Requested.