Retail Supervisor

PUMA North America, Inc.; Lehi (UT); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in retail seeks a dedicated individual to enhance customer experience and drive sales in a vibrant store environment. This role involves managing a team, ensuring operational excellence, and achieving profitability goals. The ideal candidate will possess strong communication skills, a passion for teamwork, and a commitment to delivering exceptional service. Join a dynamic team where your contributions will directly impact success and customer satisfaction, all within a supportive and inclusive atmosphere. If you thrive in a fast-paced environment and are eager to grow, this opportunity is perfect for you.

Qualifications

• 1-2 years' experience in a customer service-oriented retail environment.
• Strong team player with excellent communication skills.

Responsibilities

• Ensure high standards of customer experience in the store.
• Assist in recruitment, training, and development of employees.

Skills

Customer Service

Sales Goals Achievement

Communication Skills

Teamwork

Basic Computer Skills

Education

High School Diploma

Tools

MS Office

Job description

YOUR MISSION

* Provide consistently high standards of customer experience within the Store in accordance with PUMA's Brand Values and service standards.

* Responsible for ensuring the Store consistently achieves or exceeds sales, KPIs, and profitability goals through effective planning, expense control, sales, and service.

* Assist the Store Manager and Assistant Store Manager with the recruitment, training, development, and succession planning of high-performing, results-driven employees.

* Manage payroll control and service-driven scheduling to maintain a highly profitable location while providing excellent customer service.

* Communicate merchandise opportunities to the Store and/or Assistant Store Manager.

* Comply with all policies, procedures, operational core competencies, and key accountabilities.

* Maintain a safe, healthy, and compliant working and shopping environment.

* Be flexible to work non-traditional hours, including weekends, evenings, and holidays; overtime may be required.

YOUR TALENT

* 1-2 years' experience in a customer service-oriented retail environment, preferably in apparel or footwear.

* Proven ability to exceed sales goals and reason through complex issues; capable of presenting information to large groups.

* Strong team player with excellent communication skills.

* Quick learner with basic computer skills, including MS Office programs.

* Ability to lift, carry, push, or pull up to 30 pounds regularly.

* SPEED & SPIRIT: We look for candidates who embody our values: Being driven, vibrant, team-oriented, and authentic to showcase individual talent and experience.

* Applying for a job at PUMA is easy. Click APPLY ONLINE and follow the steps to upload your application.

* PUMA is an Equal Employment Opportunity (EEO) employer. We prohibit discrimination and harassment of any kind and provide equal employment opportunities to all persons regardless of race, color, religion, sex, national origin, age, gender, disability, veteran status, or other protected characteristics.

For additional information, please contact: [e-mail]