Retail Supervisor

Terpenebeltfarms; Lebanon (ME); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Sign-on bonus

Employee discount program

Job summary

East Coast Cannabis is seeking a Retail Supervisor to lead daily retail operations, guide Associates on the sales floor, and ensure compliant customer experiences in Maine. The role requires hands-on leadership, adherence to regulations, and a focus on store flow, sales performance, and team engagement.

The ideal candidate will enjoy hands-on supervision, customer-facing work, and stepping in as the lead when managers are unavailable.

Qualifications

• Minimum of 3 years customer service experience required.
• Retail, sales, or restaurant experience required.
• Cannabis industry experience preferred.
• Proficiency with Microsoft Office Suite required.
• Ability to clearly communicate product specifications.
• Strong retail sales and customer engagement skills.
• Ability to multitask in a fast-paced environment while maintaining strict compliance accuracy.
• Demonstrated leadership and sound judgment.

Responsibilities

• Open and close the retail store following the Manager Opening and Closing checklist
• Act as the on-site store leader when Assistant Retail Managers or the Store Manager are not available
• Support Retail Associates during operating hours to ensure smooth customer flow and effective sales interactions
• Uphold ECC security standards and operational protocols
• Assist with high-touch customer interactions and transaction processing
• Reinforce store sales goals as directed by the Retail Manager
• Provide knowledgeable, compliant product recommendations
• Serve as a resource for Retail Associates on sales techniques, product knowledge, and brand standards
• Maintain strong working knowledge of all retail products and accurately represent them in alignment with ECC brand standards
• Demonstrate cannabis knowledge including industry trends, local regulations, testing standards, and manufacturing methodologies

Skills

Customer service

Microsoft Office

Sales & engagement

Leadership

Communication

Education

High school diploma or equivalent

Some college

Bachelor’s degree preferred

Tools

Microsoft Office

Job description

East Coast Cannabis is seeking a Retail Supervisor to support daily retail operations, guide Retail Associates on the sales floor, and help deliver exceptional, compliant customer experiences. This role plays a key leadership presence during operating hours, supporting store flow, sales performance, and team engagement while adhering to Maine Adult Use regulations and ECC best practices.

This is a hands‑on leadership role ideal for someone who enjoys working with others, staying customer-facing, and stepping in as the point of leadership when managers are unavailable.

Key Responsibilities

Store Leadership & Operations

• Open and close the retail store following the Manager Opening and Closing checklist
• Act as the on‑site store leader when Assistant Retail Managers or the Store Manager are not available
• Support Retail Associates during operating hours to ensure smooth customer flow and effective sales interactions
• Uphold ECC security standards and operational protocols

Customer Experience & Sales Support

• Assist with high‑touch customer interactions and transaction processing
• Reinforce store sales goals as directed by the Retail Manager
• Provide knowledgeable, compliant product recommendations
• Serve as a resource for Retail Associates on sales techniques, product knowledge, and brand standards

Product & Cannabis Knowledge

• Maintain strong working knowledge of all retail products and accurately represent them in alignment with ECC brand standards
• Demonstrate cannabis knowledge including industry trends, local regulations, testing standards, and manufacturing methodologies
• Share product and cannabis education with team members to support confidence and compliance

Inventory & Merchandising

• Receive cannabis and non‑cannabis inventory following ECC inventory receipt protocols
• Perform basic inventory management, including daily counts and reconciliation
• Maintain organized inventory storage, handling, and movement
• Merchandise and zone store inventory to maintain visual and brand standards

Cash Handling & Administrative Tasks

• Perform accurate cash handling, register counts, and transaction processing
• Assist with basic updates to in‑house menus, displays, and printed materials

Qualifications

Education

• High school diploma or equivalent required
• Some college prefered
• Bachelor’s degree preferred

Experience

• Minimum of 3 years customer service experience required
• Retail, sales, or restaurant experience required
• Cannabis industry experience preferred
• Proficiency with Microsoft Office Suite required
• Position‑Specific Skills
• Ability to clearly communicate product specifications
• Strong retail sales and customer engagement skills
• Ability to work toward and support staged sales goals
• Ability to multitask in a fast‑paced environment while maintaining strict compliance accuracy
• Demonstrated leadership and sound judgment

Personal Characteristics

• Approachable, outgoing, and customer‑focused
• Team‑oriented with a supportive leadership style
• Comfortable coaching and guiding peers on the sales floor

Physical Requirements

• Ability to stand for extended periods
• Ability to lift up to 50 lbs

Schedule & Compensation

• Full‑Time position
• Must be available for opening and closing shifts, nights, weekends, and holidays
• Retail operating hours: 7:00 AM – 9:30 PM

Bonus Perk: Join the team and earn a $600 sign‑on bonus after 90 days, plus enjoy one of the most generous employee discount programs in the state.

Pay range: $20 per hour