Retail Supervisor $22.50/hour Major Bloom

Major Bloom; Worcester (MA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Employee discounts

Performance incentives

Job summary

Major Bloom in Worcester, Massachusetts is hiring a Retail Supervisor to manage sales floor operations and develop team members. This role emphasizes exceptional customer service and leadership in a vibrant cannabis culture.

The ideal candidate will be at least 21, possess strong problem-solving abilities, and be flexible with working hours. Join Major Bloom and make a difference in a mission-driven company focused on community wellness.

Qualifications

• Must be 21 years old or older.
• Ability to pass required background checks (CORI).
• Flexibility for evenings and weekends.

Responsibilities

• Lead daily sales floor operations.
• Manage team performance and provide training.
• Handle cash management and inventory operations.

Skills

Composure under pressure

Problem solving skills

Positive attitude

Reliability

Adaptability

Strong judgment

Team collaboration

Education

Age 21 or older

Ability to pass background checks

Flexible availability

Tools

POS systems

Inventory systems

Job description

About Major Bloom

Major Bloom is an award‑winning economic empowerment cannabis company rooted in social impact, community wellness, and authentic experiences. We’re more than a dispensary—we’re a cultural movement that connects plant‑based healing with purpose.

We believe a diverse team makes us stronger and do not discriminate in hiring or employment based on any protected characteristic under state or local law.

Position Summary

We’re seeking a customer‑focused Retail Supervisor to lead our team and drive operational excellence. You’ll manage daily sales floor operations, develop Retail Associates, and ensure every customer receives expert guidance and exceptional service. This role is ideal for a hands‑on leader who solves problems proactively, leads by example, and genuinely invests in team growth—all while thriving in our fast‑paced environment and sharing our passion for cannabis culture and wellness.

What We’re Looking For

• Composure under pressure. You maintain calm during crises and keep the team focused.
• Problem solving skills. You address issues proactively rather than avoiding difficult situations.
• A positive, welcoming attitude that energizes both customers and teammates
• Reliability and follow‑through. You show up and deliver on commitments
• Adaptability and resourcefulness when handling unexpected challenges
• Strong judgment and professional maturity in all interactions
• A collaborative spirit that supports and uplifts the team

What You’ll Do

• Serve as an example of maturity, professionalism, and dependable leadership
• Consistently enforce company policies and uphold workplace standards
• Address and resolve problems as they arise
• Contribute creative ideas to improve operations, team performance, and overall efficiency
• Foster and contribute to a professional, respectful, and peaceful work environment for both staff and customers.
• Ensure Daily checklists are completed by the staff, assisting as needed
• Lead inventory operations by maintaining appropriate stock levels, ensuring continuous product availability, and overseeing inventory accuracy and controls.
• Lead cash management operations by reconciling daily cash drawers, ensuring team adherence to transaction protocols, and maintaining secure cash handling practices.
• Authorize discounts upon request
• Manage floor coverage by strategically scheduling breaks, deliveries, and other absences to prevent operational disruptions
• Maintain cleanliness in the store
• Welcome every customer with warmth, professionalism, and genuine care
• Share expert product knowledge and thoughtful recommendations tailored to customer needs
• Identify opportunities to upsell and cross‑sell products that enhance the customer experience
• Maintain visual merchandising standards and keep the sales floor well‑stocked and organized
• Strictly adhere to all cannabis compliance regulations and company protocols
• Actively participate in training sessions, team meetings, and product demonstrations
• Help onboard and mentor new team members
• Communicate openly and effectively with team leaders and supervisors

Note: This job description is not exhaustive. Additional responsibilities may be assigned as business needs evolve.

Qualifications

Required:

• Age 21 or older
• Ability to pass required background checks (CORI)
• Flexible availability, including evenings and weekends
• Ability to stand for extended periods and perform repetitive tasks

Preferred:

• Previous retail or customer service experience
• Cannabis retail experience (helpful but not required)
• Leadership experience
• Strong interpersonal and communication skills
• Comfort with digital tools like POS and inventory systems
• Quick learner with a customer‑first mindset
• Bilingual candidates strongly encouraged to apply

Why Join Major Bloom?

• Be part of a mission‑driven, equity‑centered company making real impact
• Gain valuable experience in a rapidly growing, regulated industry
• Expand your cannabis knowledge and advance your career
• Enjoy employee discounts and performance incentives
• Work in an inclusive, collaborative team culture where you belong