Cannabis Retail Supervisor - Lead Store Ops & Guest Experience

Renew Cannabis Co.; Lebanon (ME); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Sign-on bonus

Employee discount program

Job summary

East Coast Cannabis is seeking a Retail Supervisor to guide Retail Associates on the sales floor and support daily retail operations in Maine, ensuring compliant customer experiences under Maine Adult Use regulations.

This hands-on leadership role manages store flow, sales performance, and team engagement during operating hours, stepping in as the point of leadership when managers are unavailable. Requires 3+ years in customer service and cannabis knowledge.

Qualifications

• High school diploma or equivalent required.
• Some college preferred; Bachelor's degree preferred.
• Minimum of 3 years customer service experience.
• Retail, sales, or restaurant experience required.
• Cannabis industry experience preferred.
• Proficiency with Microsoft Office Suite required.

Responsibilities

• Open and close the retail store following the Manager Opening and Closing checklist.
• Act as the on-site store leader when Assistant Retail Managers or the Store Manager are not available.
• Support Retail Associates during operating hours to ensure smooth customer flow and effective sales interactions.
• Uphold ECC security standards and operational protocols.
• Assist with high-touch customer interactions and transaction processing.
• Reinforce store sales goals as directed by the Retail Manager.
• Provide knowledgeable, compliant product recommendations.
• Serve as a resource for Retail Associates on sales techniques, product knowledge, and brand standards.
• Maintain strong working knowledge of all retail products and accurately represent them in alignment with ECC brand standards.
• Demonstrate cannabis knowledge including industry trends, local regulations, testing standards, and manufacturing methodologies.
• Share product and cannabis education with team members to support confidence and compliance.
• Receive cannabis and non-cannabis inventory following ECC inventory receipt protocols.
• Perform basic inventory management, including daily counts and reconciliation.
• Maintain organized inventory storage, handling, and movement.
• Merchandise and zone store inventory to maintain visual and brand standards.
• Perform accurate cash handling, register counts, and transaction processing.
• Assist with basic updates to in-house menus, displays, and printed materials.

Skills

Customer service

Leadership

Sales

Communication

Cash handling

Microsoft Office

Education

High school diploma

Some college

Bachelor's degree

Tools

POS system

Retail inventory software

Excel

Job description

East Coast Cannabis is seeking a Retail Supervisor to guide Retail Associates on the sales floor and support daily retail operations in Maine, ensuring compliant customer experiences under Maine Adult Use regulations.

This hands-on leadership role manages store flow, sales performance, and team engagement during operating hours, stepping in as the point of leadership when managers are unavailable. Requires 3+ years in customer service and cannabis knowledge.