Retail Store Team Lead: Customer Experience Champion

FashionUnited; Baton Rouge (LA); Hybrid; USD 42,000 - 56,000; Full time

Job summary

FashionUnited is seeking a Store Assistant Manager in the Baton Rouge area to work with the Store Manager on all store operations. The role focuses on guiding, developing, and motivating a team of brand advocates to deliver an exceptional customer experience aligned with the company’s brand values.

The position involves partnering with the Store Manager to maximize profitability, implement visual merchandising directives, ensure replenishment, and uphold loss prevention standards while fostering

Qualifications

• Minimum of 3-5 years of retail experience.
• High school diploma or equivalent.
• Excellent organizational skills and the ability to coordinate people, resources, and services to address business goals and needs.
• Strong verbal and written communication skills.
• Knowledge of retail operations including sales, customer service, merchandising, inventory control, store budget preparation, and loss prevention.
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.
• Understanding of how to develop staff with experience in staffing, coaching, counseling, etc.
• Ability to process information or merchandise through the computer system and POS register system.

Responsibilities

• Partner with the Store Manager to maximize profitability by ensuring that customer engagement, merchandising, operations, and community connection are all consistent and compliant with company standards.
• Create amazing customer experiences through strong client focus and collaboration, ensuring the team is motivated to deliver memorable experiences.
• Partner with the Store Manager to implement visual merchandising directives to maintain the company's brand strategies.
• Ensure appropriate replenishment of merchandise on the selling floor.
• Partner with the Store Manager to ensure compliance and adherence to loss prevention and safety policies and procedures, standards and practices, and company directive.
• Assist in various store operations, including training, operations, sales, visual merchandising, inventory management, store administration, cleaning duties when necessary, and customer service.
• Foster an environment of development and accountability.
• Process information or merchandise through the computer system and POS register system.
• Assist Store Manager in the selection and hiring of qualified candidates.
• Be flexible and occasionally perform work outside your specific role.

Skills

Team leadership

Communication skills

Organizational skills

Retail operations knowledge

Staff development

Education

High school diploma or equivalent

Tools

POS system

Inventory software

Job description

FashionUnited is seeking a Store Assistant Manager in the Baton Rouge area to work with the Store Manager on all store operations. The role focuses on guiding, developing, and motivating a team of brand advocates to deliver an exceptional customer experience aligned with the company’s brand values.

The position involves partnering with the Store Manager to maximize profitability, implement visual merchandising directives, ensure replenishment, and uphold loss prevention standards while fostering