Retail Store Support Lead — Payroll, Scheduling & Ops

Kohl's; Indianapolis (IN); On-site; USD 16,000 - 23,000; Full time

Job summary

Kohl's in Indianapolis, IN is seeking a Store Support Lead to assist the store leadership team with administrative and operational tasks. You will use technology to support scheduling, payroll, cash office, and supply orders while ensuring excellent customer service and efficient store operations.

This role requires strong communication, flexibility for morning and afternoon shifts, and a willingness to onboard new associates and participate in training, audits and safety procedures.

Qualifications

• Must be 18 years of age or older.
• Limited travel to support new store openings.
• Strong verbal/written communication and interpersonal skills.
• Flexible availability, including days, nights, weekends, and holidays.

Responsibilities

• Support and effectively resolve store associate and administrative needs through timely execution of store payroll, scheduling, cash office, and supply orders in partnership with the store leadership team
• Effectively plan, communicate and share information with team members using company tools and technology, while following company guidance for daily, weekly and monthly routines
• Refresh and maintain associate common areas and office areas to support a safe and engaging work environment
• Assist store executive team by facilitating orientation when directed and onboarding new associates accurately, adhering to all compliance guidelines and Kohl’s best practices
• Execute operational tasks and shortage reduction programs accurately as assigned, adhering to Kohl’s best practices
• Monitor and follow up on store execution of training, surveys and audits, ensuring directed timelines are met
• Maintain in-store technology devices including, but not limited to, handheld scanners and two-way radios
• Communicate and guide store technology issues through resolution
• Complete assigned cross-training as needed and regularly work in various departments/areas of the store as scheduled (e.g., salesfloor, point of sale, operations, etc.)

Skills

Verbal communication

Written communication

Interpersonal skills

Flexible availability

Team collaboration

Job description

Kohl's in Indianapolis, IN is seeking a Store Support Lead to assist the store leadership team with administrative and operational tasks. You will use technology to support scheduling, payroll, cash office, and supply orders while ensuring excellent customer service and efficient store operations.

This role requires strong communication, flexibility for morning and afternoon shifts, and a willingness to onboard new associates and participate in training, audits and safety procedures.