Retail Store Supervisor - WhatJobs Direct

Placements24; Willows (CA); Hybrid; USD 5,000 - 7,500; Full time

Benefits offered by this job

Competitive pay

Performance bonuses

Employee discounts

Hybrid work model

Medical aid & retirement savings

Job summary

WhatJobs Direct is seeking a Retail Store Supervisor for a hybrid role in Welkom, Free State, combining in-store leadership with remote administrative tasks. You will guide a sales team, ensure excellent customer service, manage stock and merchandising, and oversee daily operations to meet sales goals.

The role emphasizes proactive problem-solving, strong communication, and dedication to maintaining high store standards in a dynamic retail environment.

Qualifications

• Supervisory or leadership experience in retail.
• Proven sales goal achievement and customer service.
• Strong retail operations knowledge, incl. inventory and merchandising.
• Excellent communication and leadership skills.
• Proficient with POS systems and retail software.
• Able to multitask and work under pressure.
• Willing to work weekends; some remote admin tasks.
• Based in or willing to commute to Welkom, Free State.

Responsibilities

• Supervise and guide the retail sales team to achieve individual and store sales targets.
• Ensure high standards of customer service are met at all times, addressing customer needs effectively.
• Oversee daily store operations, including opening and closing procedures.
• Manage inventory levels, ensuring accurate stock counts, efficient replenishment, and appealing merchandising.
• Process customer transactions accurately using the POS system.
• Handle customer inquiries, feedback, and complaints with professionalism and empathy.
• Train and mentor new sales associates on product knowledge, sales techniques, and store policies.
• Maintain store cleanliness, organization, and visual presentation standards.
• Perform remote administrative duties as assigned, such as compiling sales reports or coordinating stock transfers.
• Ensure compliance with all company policies, security procedures, and health and safety regulations.

Skills

Retail leadership

Sales targets

Customer service

POS systems

Inventory management

Merchandising

Communication

Tools

POS software

Job description

About the Role

Our client, WhatJobs Direct, is actively seeking a diligent and customer-focused Retail Store Supervisor to join their team in Welkom, Free State . This role is pivotal in ensuring the smooth day-to-day operations of the store while leading and motivating a team of sales associates. You will be instrumental in delivering exceptional customer experiences, driving sales, and maintaining store standards. This hybrid position requires a balance of in-store leadership and the flexibility to perform certain administrative tasks remotely, fostering a dynamic and adaptable work environment. The ideal candidate will have a strong understanding of retail operations, excellent communication skills, and a proactive approach to problem-solving. You will work closely with store management to implement strategies that enhance customer loyalty and achieve business objectives. Your leadership will be crucial in creating a positive shopping atmosphere and ensuring operational efficiency. We are looking for an individual who is passionate about retail and committed to excellence.

Key Responsibilities

• Supervise and guide the retail sales team to achieve individual and store sales targets.
• Ensure high standards of customer service are met at all times, addressing customer needs effectively.
• Oversee daily store operations, including opening and closing procedures.
• Manage inventory levels, ensuring accurate stock counts, efficient replenishment, and appealing merchandising.
• Process customer transactions accurately using the Point of Sale (POS) system.
• Handle customer inquiries, feedback, and complaints with professionalism and empathy.
• Train and mentor new sales associates on product knowledge, sales techniques, and store policies.
• Maintain store cleanliness, organization, and visual presentation standards.
• Perform remote administrative duties as assigned, such as compiling sales reports or coordinating stock transfers.
• Ensure compliance with all company policies, security procedures, and health and safety regulations.

Requirements

• Previous experience in a supervisory or leadership role within a retail environment.
• Proven track record of achieving sales goals and delivering excellent customer service.
• Strong understanding of retail operations, including inventory management and merchandising principles.
• Excellent communication, interpersonal, and leadership skills.
• Proficiency in operating POS systems and other relevant retail software.
• Ability to multitask and work effectively under pressure.
• Flexibility to work various shifts, including weekends and potentially some remote administrative tasks.
• A proactive and solution-oriented mindset.
• Residing in or able to commute to Welkom, Free State .
• A keen eye for detail and a commitment to maintaining high standards.

Benefits

• Competitive hourly wage and potential for performance bonuses.
• Opportunities for professional development and career growth.
• Employee discounts on a wide range of products.
• A supportive and collaborative team environment.
• Hybrid work model offering a blend of in-store and remote responsibilities.
• Contribution towards medical aid and retirement savings.