Retail Store Supervisor: Operations & Service Leader

Costellos Ace; West Chester (Chester County); On-site; USD 32,000 - 46,000; Full time

Job summary

COSTELLOS ACE is seeking a Key Holder in West Chester, PA to support the store management team. You will help supervise staff during shifts, ensure smooth opening and closing procedures, and uphold safety and security standards while delivering excellent customer service.

The role requires strong leadership, cash handling experience, and the ability to coordinate daily store operations in a fast-paced retail environment. Weekend availability and open shifts are part of the schedule.

Qualifications

• High school diploma or equivalent.
• Retail supervisory or leadership experience preferred.
• Experience with cash handling and store operations.
• Familiarity with inventory management and loss prevention.

Responsibilities

• Execute opening and closing procedures, including securing the store and safety protocols.
• Assist in managing daily store operations, including sales floor activities and customer service.
• Supervise and lead store associates during shifts, guiding performance and workflow.
• Handle customer inquiries and resolve issues promptly and professionally.
• Support management in implementing store policies and procedures.
• Participate in training and development activities to enhance skill sets.
• Assist in maintaining store cleanliness and organization for a welcoming atmosphere.
• Contribute to achieving store sales goals by promoting products and services.

Skills

Leadership

Communication

Multitasking

POS systems

Problem solving

Attention to detail

Education

High school diploma or equivalent

Tools

POS systems

Job description

COSTELLOS ACE is seeking a Key Holder in West Chester, PA to support the store management team. You will help supervise staff during shifts, ensure smooth opening and closing procedures, and uphold safety and security standards while delivering excellent customer service.

The role requires strong leadership, cash handling experience, and the ability to coordinate daily store operations in a fast-paced retail environment. Weekend availability and open shifts are part of the schedule.