Key Holder

Costello's Ace Hardware; West Chester (Chester County); On-site; USD 42,000 - 62,000; Full time

Job summary

Costello's Ace Hardware is seeking a Key Holder to help ensure smooth store operations. You will manage opening and closing, supervise associates, handle cash and customer service tasks, and support management in enforcing store policies.

The role emphasizes leadership, clear communication, and the ability to multitask in a fast-paced retail environment. A strong focus on maintaining a clean, secure, and customer-friendly store is essential.

Qualifications

• High school diploma or equivalent.
• Retail supervisory or leadership experience.
• Experience with cash handling and store operations.
• Familiarity with inventory management and loss prevention.

Responsibilities

• Execute opening and closing procedures, including securing the store and ensuring safety protocols.
• Assist in managing daily store operations, including sales floor activities, inventory management, and customer service.
• Supervise and lead store associates during shifts to ensure efficient workflow.
• Handle customer inquiries and resolve issues promptly to ensure customer satisfaction.
• Support management in implementing store policies and procedures and ensure compliance with company standards.
• Participate in training and development activities to enhance skills and knowledge.
• Assist in maintaining store cleanliness and organization for a welcoming atmosphere.
• Contribute to achieving store sales goals by promoting products and services.

Skills

Leadership

Communication

Multitasking

POS proficiency

Problem-solving

Attention to detail

Education

High school diploma or equivalent

Tools

POS systems

Job description

The Key Holder at COSTELLOS ACE is responsible for ensuring the smooth operation of the store by managing opening and closing procedures, overseeing staff during shifts, and maintaining a secure and organized environment. This role is crucial in supporting the store management team and ensuring that customers receive excellent service.

Job Purpose

The Key Holder at COSTELLOS ACE is responsible for ensuring the smooth operation of the store by managing opening and closing procedures, overseeing staff during shifts, and maintaining a secure and organized environment. This role is crucial in supporting the store management team and ensuring that customers receive excellent service.

Key Responsibilities

• Execute opening and closing procedures, including securing the store and ensuring all safety protocols are followed.
• Assist in managing daily store operations, including sales floor activities, inventory management, and customer service.
• Supervise and lead store associates during shifts, providing guidance and support to ensure efficient workflow and a positive work environment.
• Handle customer inquiries and resolve any issues promptly and professionally to ensure customer satisfaction.
• Support the management team in implementing store policies and procedures, ensuring compliance with company standards.
• Participate in training and development activities to enhance skills and knowledge related to retail operations.
• Assist in maintaining store cleanliness and organization, ensuring a welcoming atmosphere for customers.
• Contribute to achieving store sales goals by actively promoting products and services to customers.

Qualifications

Required Education

• High school diploma or equivalent.

Required Experience

• Previous experience in a retail environment, preferably in a supervisory or leadership role.
• Experience with cash handling and managing store operations.
• Familiarity with inventory management and loss prevention strategies.

Required Skills And Abilities

• Strong leadership skills with the ability to motivate and guide team members.
• Excellent communication and interpersonal skills to effectively interact with customers and staff.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Proficiency in using point-of-sale systems and other retail software.
• Strong problem-solving skills and the ability to make decisions independently.
• Attention to detail and a commitment to maintaining high standards of store presentation and customer service.