Sales Associate: West Chester, PA

Costello's Ace Hardware; West Chester (Chester County); On-site; USD 28,000 - 36,000; Full time

Job summary

Costello's Ace Hardware is seeking a Sales Associate to deliver exceptional customer service, assist customers with purchases, and promote store merchandise.

The role requires maintaining product knowledge, handling transactions, and contributing to store sales targets while fostering customer loyalty.

Qualifications

• High school diploma or equivalent required; an associate degree in business or related field preferred.
• Previous retail sales experience preferred.
• Experience with customer service and client relationships is advantageous.
• Familiarity with point-of-sale systems and inventory management is beneficial.

Responsibilities

• Greet customers warmly and ascertain their needs and preferences.
• Provide expert advice on product selection, usage, and maintenance.
• Maintain up-to-date knowledge of store products, promotions, and policies.
• Assist in organizing and replenishing merchandise on the sales floor.
• Process transactions accurately and efficiently using the POS system.
• Address customer inquiries and resolve issues or complaints professionally.
• Collaborate with team to meet store sales goals.
• Participate in inventory management and stock control activities.
• Uphold store standards for cleanliness, safety, and visual merchandising.
• Engage in continuous learning to enhance sales skills and product knowledge.

Skills

Communication

Attention to detail

Math skills

Shift flexibility

Teamwork

Education

High school diploma

Associate degree preferred

Tools

POS systems

Inventory management

Job description

Job Purpose

• The Sales Associate at COSTELLOS ACE is responsible for providing exceptional customer service, assisting customers with their purchases, and ensuring a positive shopping experience. The role involves maintaining product knowledge, promoting store merchandise, and contributing to the overall success of the store by achieving sales targets and fostering customer loyalty.
• The Sales Associate at COSTELLOS ACE is responsible for providing exceptional customer service, assisting customers with their purchases, and ensuring a positive shopping experience. The role involves maintaining product knowledge, promoting store merchandise, and contributing to the overall success of the store by achieving sales targets and fostering customer loyalty.

Key Responsibilities

• Greet customers warmly and ascertain their needs and preferences.
• Provide expert advice and assistance on product selection, usage, and maintenance.
• Maintain up-to-date knowledge of store products, promotions, and policies.
• Assist in the organization and replenishment of merchandise on the sales floor.
• Process transactions accurately and efficiently using the store's point-of-sale system.
• Address customer inquiries and resolve any issues or complaints in a professional manner.
• Collaborate with team members to achieve store sales goals and objectives.
• Participate in inventory management and stock control activities.
• Uphold store standards for cleanliness, safety, and visual merchandising.
• Engage in continuous learning and development to enhance sales skills and product knowledge.

Qualifications

• Required Education:
  • High school diploma or equivalent is required. An associate degree in business, marketing, or a related field is preferred.
• Required Experience:
  • Previous experience in a retail sales environment is preferred.
  • Experience with customer service and client relationship management is advantageous.
  • Familiarity with point-of-sale systems and inventory management is beneficial.
• Required Skills And Abilities:
  • Strong communication and interpersonal skills to effectively engage with customers and team members.
  • Ability to work in a fast-paced environment while maintaining attention to detail and accuracy.
  • Proficiency in basic mathematics for handling transactions and inventory.
  • Capable of standing for extended periods and able to lift merchandise as needed.
  • Demonstrated ability to work both independently and as part of a team.
  • Excellent problem-solving skills and a proactive approach to addressing customer needs.
  • Flexibility to work various shifts, including weekends and holidays, as required by the retail environment.