Retail Store Supervisor & Customer Experience Lead

Dollar General; Allentown (Lehigh County); On-site; USD 42,000 - 62,000; Full time

Job summary

Dollar General is seeking an Assistant Store Manager to help keep a clean, well-organized store with a customer-first focus in Allentown, PA. You will assist with supervising staff, merchandising, and daily deposits while protecting company assets and reducing losses.

Responsibilities include leading customer service, scheduling and training, maintaining inventory accuracy, and following security procedures. Prior retail supervisory experience is preferred and a high school diploma is encouraged.

Qualifications

• Excellent customer service and communication skills.
• Ability to supervise employees and delegate tasks.
• Strong attention to detail and organization.
• Ability to perform cash handling and reports.

Responsibilities

• Provide superior customer service leadership; greet and assist customers, and operate cash register and scanner to itemize the customer's purchase.
• Open and close the store a minimum of two days per week.
• Assist Store Manager with scheduling employees, providing adequate training for employees, conducting safety meetings, and ensuring employee compliance with company policies and procedures.
• Follow company work processes to manage merchandise, including receiving, unpacking, stocking, restocking and rotating merchandise on shelves and building merchandise displays.
• Assist in maintaining accurate inventory levels by controlling damages, markdowns, scanning, paperwork, and facility controls.
• Assist in implementation and maintenance of planograms; ensure merchandise is presented according to established practices and Store Manager direction.
• Assist in ensuring financial integrity of the store through strict cashier accountability, key control, adherences to company security practices and cash control procedures; authorize and sign for refunds and overrides, count register tills, and deposit money in bank.
• Assist with management of the store in the Store Manager's absence.

Skills

Customer service leadership

Cash register operations

Supervisory experience

Merchandise presentation

Interpersonal communication

Education

High school diploma or equivalent

Job description

Dollar General is seeking an Assistant Store Manager to help keep a clean, well-organized store with a customer-first focus in Allentown, PA. You will assist with supervising staff, merchandising, and daily deposits while protecting company assets and reducing losses.

Responsibilities include leading customer service, scheduling and training, maintaining inventory accuracy, and following security procedures. Prior retail supervisory experience is preferred and a high school diploma is encouraged.