Retail Store Supervisor

Sunnyside*; Lutz (FL); On-site; USD 35,000 - 65,000; Full time

Job summary

An innovative cannabis retailer is seeking a Dispensary Supervisor to oversee daily operations and lead a dynamic team. This role is crucial for ensuring compliance with state laws while providing exceptional service to customers. As a Dispensary Supervisor, you will be responsible for training staff, managing inventory, and addressing customer concerns, all while embodying the company's mission to normalize and professionalize cannabis. Join a forward-thinking company where your leadership skills will contribute to a growing industry and make a real difference in people's lives. If you are passionate about cannabis and customer service, this opportunity is perfect for you.

Benefits

Major medical insurance

Dental insurance

Vision insurance

401(K) match

Paid holidays

Paid time off

Annual discretionary bonuses

Stock options

Employee discount program

Qualifications

• 3-5 years of customer service experience; 1+ year in a leadership role.
• Advanced knowledge of cannabis products and compliance standards.

Responsibilities

• Manage daily operations and staff workflow in the dispensary.
• Handle customer escalations and ensure compliance with regulations.
• Facilitate training for new team members and provide ongoing coaching.

Skills

Customer Service

Team Leadership

Problem Solving

Active Listening

Sales Techniques

Cannabis Product Knowledge

Decision Making

Education

High School Diploma or equivalent

Tools

POS System

Job description

Recently named one of Entrepreneur magazine’s Top 100 Cannabis Leaders, Cresco Labs is one of the largest vertically-integrated multi-state cannabis operators in the United States. Cresco is built to become the most important company in the cannabis industry by combining the most strategic geographic footprint with one of the leading distribution platforms in North America. Employing a consumer-packaged goods (“CPG”) approach to cannabis, Cresco’s house of brands is designed to meet the needs of all consumer segments and includes some of the most recognized and trusted national brands including Cresco, Remedi and Mindy’s, a line of edibles created by James Beard Award-winning chef Mindy Segal. Sunnyside*, Cresco’s national dispensary brand is a wellness-focused retailer designed to build trust, education and convenience for both existing and new cannabis consumers. Recognizing that the cannabis industry is poised to become one of the leading job creators in the country, Cresco has launched the industry’s first national comprehensive Social Equity and Educational Development (SEED) initiative designed to ensure that all members of society have the skills, knowledge and opportunity to work in and own businesses in the cannabis industry.

MISSION STATEMENT

At Cresco, we aim to lead the nation’s cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move into.

JOB SUMMARY

The Dispensary Supervisor of Sunnyside* Lutz, FL will support day-to-day operations of the dispensary in accordance with state law and Company standards. This position will help to direct workflow of the staff and regularly perform store opening and closing procedures during peak periods. As Supervisor, you will manage any customer (recreational, medicinal, and caregivers) escalations, reinforce team culture, and act as an ambassador of the company’s mission to normalize, professionalize, and revolutionize cannabis.

At Sunnyside, we believe the employee experience is paramount. With a strong focus on training, development, diversity, and authenticity, our employees experience both personal and professional growth. As Dispensary Supervisor, you will have:

• Experience leading a team of hourly members; skills include onboarding, training, coaching, and providing feedback.
• Knowledge of retail business fundamentals, including inventory management, opening/closing procedures, setting daily work assignments, and facilitating operational workflows, and driving sales goals.
• Elevated skills in decision making, active listening, and problem solving.
• Advanced cannabis product knowledge and industry compliance standards.
• Experience in a dynamic role that combines problem solving, teamwork, technical skills, and customer service.

CORE JOB DUTIES

• Regularly perform store opening and closing procedures (such as register preparation, morning and closing inventory, inventory reconciliation, and inventory reporting) during non-peak periods.
• Facilitate training and onboarding of Lead Wellness Advisors and Wellness Advisors, including coaching on selling and cross-selling techniques.
• Respond to all employee questions, concerns, or suggestions and communicate team resource requirements to management.
• Provide real-time coaching and feedback for performance concerns; document and escalate all employee relations issues in a timely manner to management.
• Direct the workflow of the team by creating morning rosters, break sheets, and delegating daily responsibilities.
• Ensure team accountability to compliance with all company policies, procedures, state, and local laws.
• Manage escalated customer concerns and respond to complex or nonstandard product questions.
• Investigate any cash, POS, or product discrepancies and escalate/record appropriately.
• Troubleshoot technical issues or glitches in the POS system.
• Verify inventory counts and cash deposit totals; reconcile any discrepancies.
• Maintain inventory of marketing assets including fliers, merchandise, and promotional materials.
• Ensure a clean and safe environment for employees and customers. Must be able to lift, carry, and balance up to 50 pounds (100 pounds with assistance).
• Ability to walk or stand for extended periods of time.

REQUIRED EXPERIENCE, EDUCATION AND SKILLS

• High School Diploma or equivalent.
• 3 - 5 years of experience in customer service.
• 1+ year experience leading or mentoring a team; cannabis experience preferred.
• Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner.
• Excellent communication, interpersonal, and persuasive skills.

BENEFITS

Cresco Labs is proud to offer eligible employees a robust offering of benefits including major medical, dental, and vision insurance, a 401(K)-match program, FSA/HSA programs, LTD/STD options, life insurance, and AD&D. We also offer eligible employees paid holidays and paid time off. Other rewards may include annual discretionary bonuses, stock options, as well as participation in our employee discount program. Benefits eligibility for permanent positions may vary by full-time or part-time roles, location, or position.

ADDITIONAL REQUIREMENTS

• Must be 21 years of age or older to apply.
• Must comply with all legal or company regulations for working in the industry.

Cresco Labs is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability.

About the company

Sunnyside* is the first national retail brand of Cresco Labs, whose mission is to normalize, professionalize, and revolutionize cannabis. Cresco Labs is a national cannabis company operating in a dozen states and counting, with a focus on giving people access to consistent high-quality cannabis that can help improve their everyday lives.