Retail Store Ops Lead: Customer Service & Team Training

Rockys Ace Hardware; Concord (NH); On-site; USD 52,000 - 70,000; Full time

Job summary

Rocky’s Ace Hardware in Concord, NH is seeking an Assistant Store Manager to oversee daily retail operations and ensure the highest standards of helpful customer service, while assisting the Store Manager with delegated responsibilities.

The role requires leadership of store staff, training, achievement of sales and productivity goals, and maintaining inventory and store safety. A strong customer-focused mindset is essential to drive promotions and merchandise presentation.

Qualifications

• Experience in retail management or supervision.
• Ability to open/close store and oversee operations.
• Strong customer service and problem solving.

Responsibilities

• Open and close the store.
• Safety and security, as assigned.
• Knowledge of store policies and goals.
• Oversee tasks for store team members.
• Training of store personnel.
• Supervise in-store personnel for performance and customer service.
• Maintain an accurate inventory.
• Manage store housekeeping and safety.
• Lead promotions and merchandising.
• Greet and assist customers on the sales floor.
• Resolve customer claims and refunds per policy.
• Attend monthly store meetings.

Skills

Leadership

Customer service

Sales

Inventory management

Training

Communication

Job description

Rocky’s Ace Hardware in Concord, NH is seeking an Assistant Store Manager to oversee daily retail operations and ensure the highest standards of helpful customer service, while assisting the Store Manager with delegated responsibilities.

The role requires leadership of store staff, training, achievement of sales and productivity goals, and maintaining inventory and store safety. A strong customer-focused mindset is essential to drive promotions and merchandise presentation.