Store Team Lead: Service, Training & Operations

Ace Hardware; East Longmeadow (MA); On-site; USD 48,000 - 58,000; Full time

Job summary

Rocky’s in East Longmeadow, MA is seeking a Team Lead to support store operations and stand in for the Store Manager and Assistant Manager as needed. You will drive customer service excellence and coordinate tasks for the store team.

The role emphasizes supervising daily activities, inventory checks, training, and ensuring sales and security standards are met. A hands-on leader with a customer-first mindset is ideal.

Responsibilities

• Open and close the store in the absence of the Store Manager and Assistant Manager
• Ensure safety and security as assigned
• Oversee tasks assigned to the store team
• Assist in training the store team to ensure optimum performance and customer service
• Oversee the store team in the absence of the store manager to ensure optimum performance and customer service
• Assist in inventory maintenance; general housekeeping
• Oversee receiving of merchandise, processing shipments and/or store stocking as well as management of cash & receivables in accordance with company procedures as assigned or in the absence of management
• Work with management to achieve established sales and productivity goals
• Assist in maintaining the good working condition of store equipment and fixtures
• Work with management to develop and execute ideas and activities to increase store traffic
• Ensure end-caps, cross merchandising, and feature displays are properly merchandised and maintained
• Set the example and consistently execute the highest standards relative to providing amazing customer service to all Rocky’s customers
• Resolve customer complaints in a manner that is timely, courteous and discreet
• Authorize acceptance of checks, etc, in a manner that is consistent with company policy
• Work with the processing of weekly hot sheets and price adjustments ensuring store bin tagging completed in a timely manner
• Attend mandatory monthly store meetings
• Other responsibilities as assigned by store management.

Job description

Rocky’s in East Longmeadow, MA is seeking a Team Lead to support store operations and stand in for the Store Manager and Assistant Manager as needed. You will drive customer service excellence and coordinate tasks for the store team.

The role emphasizes supervising daily activities, inventory checks, training, and ensuring sales and security standards are met. A hands-on leader with a customer-first mindset is ideal.