Retail Store Operations Manager - Peak Hours Leader

Floor & Decor; San Gabriel (CA); On-site; USD 27,000 - 53,000; Full time

Benefits offered by this job

Bonus opportunities & career growth

401k with company match

Employee stock purchase plan

Medical, dental, vision insurance

Paid vacation and holidays

Volunteer time off

Job summary

Floor & Decor seeks an experienced store leader to achieve sales budgets and provide an exceptional shopping experience per company guidelines. You will supervise store associates, drive merchandising standards, and ensure operational excellence while maintaining safety and risk controls.

The role requires strategic oversight of customer service, training, and daily store operations, with a focus on delivering high-quality service and strong teamwork in a fast-paced retail environment.

Qualifications

• Three to five years retail management experience.
• Ability to perform in a high volume, highly complex location.
• Demonstrated proficiency in recruiting, hiring, and training associates.
• Excellent communication, interpersonal and analytical skills.
• Ability to exercise independent discretion and judgment in managing a fast-paced environment adapting to change with a sense of urgency.
• Demonstrated ability to increase the company’s overall market share.
• Must possess excellent customer service skills and work well under pressure.

Responsibilities

• Drive, teach and adhere to the P’s of retail to include but are not limited to People, Product, Price, Purchasing, Position, Presentation, Promotion and Pro Services.
• Engage customers and provide a quality shopping experience, and ensure store associates provide quality customer service.
• Strategically merchandize and utilize the company guidelines to outline merchandising practices.
• Ensure store presentation standards are achieved and maintained. Guarantee safety and security of customers and employees by following established guidelines and procedures regarding loss prevention and risk management.
• Assist the Chief Executive Merchant in supporting, modeling, and enhancing seamless customer service focus by creating an environment that is friendly, helpful, knowledgeable and quick for customers and co-workers.
• Work as KCM or Manager on Duty as required.
• Conduct weekly competitive shops.
• Communicate pricing and/or inventory issues to the senior team.
• Analyze and work all business reports in order to be in the best merchandising, in-stock and pricing position.

Skills

Retail management

Leadership

Customer service

Hiring & training

Communication

Analytical skills

Decision making

Team supervision

Job description

Floor & Decor seeks an experienced store leader to achieve sales budgets and provide an exceptional shopping experience per company guidelines. You will supervise store associates, drive merchandising standards, and ensure operational excellence while maintaining safety and risk controls.

The role requires strategic oversight of customer service, training, and daily store operations, with a focus on delivering high-quality service and strong teamwork in a fast-paced retail environment.