Retail Operations Manager - Profit, Service & Security

Floor & Decor Holdings Inc.; Potomac Mills (VA); On-site; USD 30,000 - 54,000; Full time

Benefits offered by this job

401k with match

Paid time off

Employee discount

Career advancement

Insurance plans

Job summary

Floor & Decor Holdings Inc. seeks an experienced store operations leader to drive exceptional customer service, optimize profitability, and maintain inventory integrity across a high-volume retail environment.

The role focuses on managing POS systems, budgeting, staffing, and corporate standards adherence while promoting safety and a top-tier shopping experience. Join a fast-paced team with opportunities for career advancement.

Qualifications

• 3–5 years retail management experience.
• Ability to operate in a high-volume, complex location.
• Self-starter with initiative and accountability.
• Experience recruiting, hiring, and training associates.
• Excellent communication, interpersonal, and analytical skills.
• Ability to perform under pressure with urgency.
• Strong customer service skills and conflict resolution.

Responsibilities

• Oversee daily store operations and customer service.
• Review profit and loss statements to identify improvements.
• Manage inventory using POS and cycle counts.
• Supervise cash handling and coordinate with finance.
• Ensure safety, brand standards, and store presentation.
• Lead scheduling and staffing during peak periods.

Skills

Retail management

Budgeting

Leadership

Communication

Data analysis

Education

High school diploma or GED

Bachelor's preferred

Tools

POS systems

Inventory software

Job description

Floor & Decor Holdings Inc. seeks an experienced store operations leader to drive exceptional customer service, optimize profitability, and maintain inventory integrity across a high-volume retail environment.

The role focuses on managing POS systems, budgeting, staffing, and corporate standards adherence while promoting safety and a top-tier shopping experience. Join a fast-paced team with opportunities for career advancement.