Outlet Store Manager: Lead Sales, People & Ops

Cincinnati Goodwill; Cincinnati (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

Ohio Valley Goodwill Industries is seeking an Outlet General Manager to lead day-to-day operations of an Outlet store, drive sales and production performance, and develop high-performing teams while delivering exceptional customer and donor experiences.

The role oversees scheduling, labor, and workforce management, ensuring financial, operational, and people-related goals are met in alignment with the organization’s mission and standards.

Qualifications

• High school diploma or equivalent required; some college preferred.
• Minimum of three (3) years of retail management experience preferred.
• Demonstrated ability to lead teams, manage operations, and drive results.
• Strong customer service, communication, and leadership skills.
• Working knowledge of scheduling, payroll, and retail systems.
• Ability to work a flexible schedule including openings, closings, weekends, and holidays.

Responsibilities

• Lead daily store operations, including opening and closing procedures.
• Execute sales, production, and operational plans to achieve store-level performance targets.
• Monitor KPIs (sales, production, labor, shrink, customer experience) and adjust execution.
• Ensure accurate cash handling, banking, and operational controls.
• Oversee production flow from intake to sales floor readiness.
• Ensure quality standards, pricing accuracy, and timely rotation of merchandise.
• Execute visual merchandising standards and company promotions.
• Partner with leadership to identify merchandise for our e-commerce platform.
• Directly supervise Outlet Assistant Store Managers, Outlet Team Leaders, and hourly staff.
• Recruit, hire, train, coach, and retain a high-performing store team.
• Set clear expectations, provide regular feedback, and manage performance.
• Build internal talent pipelines and support leadership development.

Skills

Retail management

Leadership

Customer service

Scheduling

Payroll

Retail systems

Education

High school diploma

Some college

Job description

Ohio Valley Goodwill Industries is seeking an Outlet General Manager to lead day-to-day operations of an Outlet store, drive sales and production performance, and develop high-performing teams while delivering exceptional customer and donor experiences.

The role oversees scheduling, labor, and workforce management, ensuring financial, operational, and people-related goals are met in alignment with the organization’s mission and standards.