Retail Store Operations Lead - Flexible Hours

REI (Recreational Equipment Inc.); Prescott (AZ); On-site; USD 31,000 - 39,000; Full time

Benefits offered by this job

Employee discount

Health benefits

Retirement plan

Paid time off

Job summary

REI Co-op is a member-owned retailer focused on helping people enjoy the outdoors. The Operations Supervisor is part of the Store Management Team, opening and closing the store and guiding staff to deliver strong customer experiences.

This role requires flexible hours, leadership, coaching, and the ability to balance store profitability with excellent service while actively supporting an inclusive, pay-transparent culture.

Qualifications

• 1-3 years of successful retail experience (preferred).
• Demonstrated leadership and coaching ability.
• Focus on customer service and store profitability.
• Self-accountability and problem solving skills.

Responsibilities

• Train and support operations and sales staff.
• Provide daily direction and coaching to sales staff.
• Ensure store readiness for customers via restocking and visual direction.
• Identify training opportunities and partner with Store Manager on strategy.
• Perform additional duties as assigned.

Skills

Leadership

Customer service

Retail sales

Problem solving

Training

Tools

POS systems

Job description

REI Co-op is a member-owned retailer focused on helping people enjoy the outdoors. The Operations Supervisor is part of the Store Management Team, opening and closing the store and guiding staff to deliver strong customer experiences.

This role requires flexible hours, leadership, coaching, and the ability to balance store profitability with excellent service while actively supporting an inclusive, pay-transparent culture.