Operations Supervisor

REI (Recreational Equipment Inc.); Prescott (AZ); On-site; USD 31,000 - 39,000; Full time

Benefits offered by this job

Employee discount

Health benefits

Retirement plan

Paid time off

Job summary

REI Co-op is a member-owned retailer focused on helping people enjoy the outdoors. The Operations Supervisor is part of the Store Management Team, opening and closing the store and guiding staff to deliver strong customer experiences.

This role requires flexible hours, leadership, coaching, and the ability to balance store profitability with excellent service while actively supporting an inclusive, pay-transparent culture.

Qualifications

• 1-3 years of successful retail experience (preferred).
• Demonstrated leadership and coaching ability.
• Focus on customer service and store profitability.
• Self-accountability and problem solving skills.

Responsibilities

• Train and support operations and sales staff.
• Provide daily direction and coaching to sales staff.
• Ensure store readiness for customers via restocking and visual direction.
• Identify training opportunities and partner with Store Manager on strategy.
• Perform additional duties as assigned.

Skills

Leadership

Customer service

Retail sales

Problem solving

Training

Tools

POS systems

Job description

Overview

REI Co-op is united around discovering,buildingand celebrating better ways of working in this world, all so that folks can find and pursue a love of the outdoors. When you work for the co-op, you do your best work with the support to live your best life. And you play a part in shaping the future of the outdoors, for people and our planet. The Operations Supervisor is a key member of the Store Management Team. Operations Supervisors hold responsibilities such as opening and closing the store, directly supervising employee tasks and projects and assists the Store Manager with a variety of operational and administrative tasks

Responsibilities and Qualifications

How you'll be successful:

• Able to work flexible hours (some evenings and weekends)
• Trains and supports operations and sales staff.
• Provides daily direction, supervision and coaching to sales staff
• Ensures store is ready for customers by communicating restocking needs and executing visual direction
• Identifies training opportunities at the individual, department and store level, and partners with Store Manager to build training strategy and execute plan
• Additional duties as assigned

Qualifications:

• 1-3 years of successful retail experience (Preferred)
• Demonstrated leadership skills with the ability to motivate, direct and coach teammates
• Proven ability to understand a drive store profitability through employee engagement and customer experience
• Committed to providing excellent customer service
• Self-accountability and excellent problem solving skills

Closing

At REI, we believe the outdoors is for all. We are committed to becoming a fully inclusive, anti-racist, multicultural organization. We know that there's strength in our diversity – that each employee brings unique skills, experiences, and perspectives. Every day you are driving change, fostering a culture of respect, and knowing you're backed by benefits that support your whole life. To work towards this commitment and fulfill our brand promise of inspiring and enabling a life outside for everyone, we seek employees who demonstrate different ways of working, create a sense of belonging, and actively listen and learn.

Pay Transparency

We are committed to practices that promote pay equity and transparency. As required by applicable Pay Transparency laws, REI provides a range of compensation for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location or other relevant factors.

REI offers all regular employees a generous employee discount, access to health benefits, a retirement savings plan and accrued time off. Click here for a detailed overview of benefits plans by employee profile.

Pay Range

$22.47 - $28.06 per hour