Retail Store Operations Lead - Customer Experience

Dollar Tree Stores INC; Woodbridge (CT); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Health Insurance

Educational Assistance

Retirement Plans

Employee Assistance Program

Job summary

Dollar Tree Stores INC is seeking an Assistant Store Manager to support store operations, customer service and team development at our Woodbridge location. You will help supervise daily activities, ensure an inviting store environment, and support the Store Manager in coaching associates.

You will engage customers, organize merchandise, assist with opening/closing procedures, help with scheduling, payroll, and loss prevention, and uphold all policies to maintain a safe, welcoming shopping

Qualifications

• High school diploma or equivalent required.
• Retail store management experience preferred.
• Ability to lift up to 55 lbs and perform physical tasks.
• Strong communication and customer service skills.
• Able to work in a high-energy, team environment.

Responsibilities

• Assist with store functions and day-to-day store activities.
• Help customers in a positive, approachable manner and address any questions or concerns they may have.
• Help organize, and transfer merchandise from delivery truck to stockroom to sales floor as needed and ensure the seasonal areas of the store are maintained.
• Perform opening and closing procedures as needed.
• Process all corporate directives including Pull and Hold/Destroy, Task Compliance, Key Survey information requests and any additional communications related to store activities.
• Maintain promotional effectiveness of store-front fixtures and displays.
• Assist in ordering merchandise, processing damaged merchandise, record keeping (including payroll, scheduling, and cash register deposits and receipts), and loss prevention.
• Maintain areas of the store, including a well-stocked sales floor and organized stockroom, to company standards.
• Protect and secure all company assets, including store cash.
• Adhere to policies and procedures including safety guidelines and ensure all store associates follow company policies and procedures.
• Help the Store Manager supervise, train, and develop Store Associates.
• Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders.
• Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable.
• Other duties as assigned*

Skills

Store management

Customer service

Team development

Communication

Education

High school diploma or equivalent

Job description

Dollar Tree Stores INC is seeking an Assistant Store Manager to support store operations, customer service and team development at our Woodbridge location. You will help supervise daily activities, ensure an inviting store environment, and support the Store Manager in coaching associates.

You will engage customers, organize merchandise, assist with opening/closing procedures, help with scheduling, payroll, and loss prevention, and uphold all policies to maintain a safe, welcoming shopping