Retail Store Manager - People & Performance Leader

Dollar General; Illinois; On-site; USD 40,000 - 70,000; Full time

Job summary

Dollar General in Illinois is seeking a store leadership candidate to manage all employees and execute store processes including ordering, receiving, stocking, presentation, selling and staffing. You will recruit, train, evaluate performance, ensure policy compliance, and maintain inventory, cash controls, and customer service excellence in a fast-paced environment.

The role requires strong organization, adherence to safety standards, and the ability to drive results through teamwork and

Qualifications

• High school diploma or equivalent, preferred.
• One year of management experience in a retail environment preferred.
• Ability to read and interpret documents such as diagrams, safety rules, operating and maintenance instructions, and procedures manuals.
• Knowledge of cash handling procedures including cashier accountability and deposit control.
• Ability to perform cash register functions to generate reports.
• Knowledge of inventory management and merchandising practices.
• Effective oral and written communication skills.
• Effective interpersonal skills.
• Knowledge of recruiting, interviewing, hiring, counseling and termination practices including legal compliance and internal processes.
• Knowledge of cash, facility and safety control policies and practices (deposits, store keys, etc.)
• Good organization skills with attention to detail.
• Ability to solve problems and deal with a variety of situations.

Responsibilities

• Recruits, selects, and retains qualified employees according to federal and state labor laws and Company policies; ensures store is properly staffed.
• Provides proper training for employees; conducts performance evaluations; identifies gaps for appropriate solutions and/or counseling.
• Makes recommendations regarding employee pay rate and advancement.
• Communicates performance, conduct and safety expectations regularly; coordinates meetings and events to reinforce safety, security and policies.
• Ensures that the store is appropriately staffed and effectively opened and closed each day; opens the store a minimum of two times per week; closes the store a minimum of two times per week.
• Evaluates operating statements to identify business trends (including sales, profitability, and turn), expense control opportunities, potential shrink, and errors.
• Orders to ensure the meeting or exceeding of in-stock targets; reviews ordering plan, seasonal direction and inventory management issues on a weekly basis; follows up on Basic Stock Replenishment (BSR)/cycle counts.
• Facilitates the efficient staging, stocking and storage of merchandise by following defined Company work processes.
• Ensures that all merchandise is presented according to established practices; utilize merchandise fixtures properly including presentation, product pricing and signage.
• Maintains accurate inventory levels by controlling damages, markdowns, scanning, paperwork, and facility controls.
• Ensures the financial integrity of the store through strict cashier accountability, key control, and adherence to stated Company security practices and cash control procedures.
• Provides superior customer service leadership.
• Maintains a clean, well-organized store; facilitates a safe and secure working and shopping environment.
• Ensures that the store is adequately equipped with tools necessary to perform required tasks.
• Follows Company policies and procedures as outlined in the Standard Operating Procedures manual, Employee Handbook, and Company communications; ensures employee compliance.
• Completes all paperwork and documentation according to guidelines and deadlines.

Skills

Cash handling

Inventory management

Merchandising practices

Communication skills

Interpersonal skills

Recruiting & hiring

Problem solving

Organizational skills

Legal compliance knowledge

Customer service leadership

Education

High school diploma or equivalent

Job description

Dollar General in Illinois is seeking a store leadership candidate to manage all employees and execute store processes including ordering, receiving, stocking, presentation, selling and staffing. You will recruit, train, evaluate performance, ensure policy compliance, and maintain inventory, cash controls, and customer service excellence in a fast-paced environment.

The role requires strong organization, adherence to safety standards, and the ability to drive results through teamwork and