Retail Store Manager: Leadership & Guest Experience

Lids; Colonial Heights (VA); On-site; USD 55,000 - 73,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and ves

Retirement plan

Uncapped monthly bonus potential

Employee discount

Paid Time Off

Job summary

Lids Stores in Colonial Heights, VA is seeking a Store Manager to lead daily operations, drive sales, and deliver exceptional customer service. You will oversee staffing, training, and store performance to meet KPIs while upholding Lids standards and embroidery/ customization capabilities.

The role emphasizes team development, loss prevention, and creating a welcoming experience for customers. Candidates with strong leadership and retail experience are encouraged to apply.

Qualifications

• Proven supervisory experience with ability to train and develop staff.
• Strong interpersonal and communication skills to manage a team and customer relationships.
• Ability to travel overnight for training and meetings.
• Flexible schedule including varied days and hours.
• Demonstrated managerial capabilities with accountability for store results.

Responsibilities

• Lead hiring strategy and onboarding for store staff.
• Foster a fun, inclusive team environment with ongoing coaching.
• Drive selling strategy to achieve KPIs and store targets.
• Resolve customer issues and escalate when needed to ensure 'make it right'.
• Oversee scheduling, payroll compliance, and budget adherence.
• Plan and manage weekly schedules and staff coverage.
• Maintain product flow, merchandising, and inventory accuracy.
• Ensure VM and promotional signage aligns with strategy.
• Partner with store leadership to deliver excellent customer service.

Skills

Supervisory skills

People management

Strong interpersonal skills

Communication skills

Customer service orientation

Sales-driven

Team leadership

Adaptability

Tools

MPOS

Lids Custom

Job description

Lids Stores in Colonial Heights, VA is seeking a Store Manager to lead daily operations, drive sales, and deliver exceptional customer service. You will oversee staffing, training, and store performance to meet KPIs while upholding Lids standards and embroidery/ customization capabilities.

The role emphasizes team development, loss prevention, and creating a welcoming experience for customers. Candidates with strong leadership and retail experience are encouraged to apply.