Retail Store Manager - Lead Teams & Customer Experience

Lids; Gilroy (CA); On-site; USD 60,000 - 95,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Retirement plan

Employee discount and perks

PTO and paid time off

Bonus potential

Early Wage Access

Disability and life insurance

Job summary

Lids is seeking a Store Manager to lead store operations, customer service, and the team. The role focuses on driving sales, managing staff, and ensuring exceptional in-store experiences for fans and customers.

You will oversee hiring, training, scheduling, merchandise planning, and daily store performance, while upholding Lids standards and policies. A strong focus on leadership, reliability, and guest satisfaction is essential for success in this role.

Qualifications

• Proven supervisory skills, with capacity to deliver training material and assess retention.
• Established ability to produce sales results while minimizing loss.
• Strong interpersonal and communication skills.
• Proven ability to perform independently with minimal supervision.
• Ability and willingness to travel overnight for training and/or business meetings.
• Ability to work varying days and hours, based on business needs, and maintain an excellent attendance record.
• Proven managerial skills.

Responsibilities

• Lead and execute Lids selling strategy to achieve key performance indicators, sales target and deliver exceptional customer service.
• Resolve customer feedback and address issues in the moment, including customer escalations, urgent requests, and resolve to “make it right” for customers.
• Manage and direct in-store team members to ensure optimal customer service that values customers’ time and supports overall store operations.
• Ensure every customer is offered the opportunity to participate in Lids membership programs or special in-store offers through employee education.
• Plan, prepare, and manage the schedule by considering team members’ qualifications, availability, and performance to maintain efficiency and effectiveness of operations.
• Maintain store technology and equipment – MPOS, Lids Custom, etc. – by conducting daily audits, verifying continued functionality, facilitating updates and maintenance as instructed, or ordering repair as needed.
• Maintain store facilities, supplies, and services by executing service requests, assessing maintenance or repair needs, placing repair work orders, or replenishing store supplies.
• Drive team engagement by ensuring team members are given recognition and continuous check-ins, including performance management and documentation when relevant, to support and reinforce career and personal growth.

Skills

Sales results

Loss prevention

Supervisory skills

Training delivery

Interpersonal communication

Independent work

Overnight travel

Flexible hours

MPOS

Lids Custom embroidery

Tools

MPOS

Lids Custom embroidery

Job description

Lids is seeking a Store Manager to lead store operations, customer service, and the team. The role focuses on driving sales, managing staff, and ensuring exceptional in-store experiences for fans and customers.

You will oversee hiring, training, scheduling, merchandise planning, and daily store performance, while upholding Lids standards and policies. A strong focus on leadership, reliability, and guest satisfaction is essential for success in this role.