Retail Store Manager: Lead Teams & Experience

Citi Trends; Durham (NC); On-site; USD 45,000 - 60,000; Full time

Job summary

Citi Trends in Durham, NC is seeking a Store Manager to lead daily store operations, drive sales and profitability, and build a high-performing team. You will oversee staffing, coaching, and customer experience while ensuring compliance with company policies.

This role requires 3–5 years as a store manager or retail leadership, strong communication and organizational skills, and the ability to work nights and weekends. Citi Trends offers competitive pay and benefits with growth opportunities.

Qualifications

• High school diploma or equivalent required.
• 3–5 years of Store Manager or equivalent retail leadership experience.
• 5–7 years of overall retail experience preferred.
• Strong communication, organizational, and people leadership skills.
• Ability to work a flexible schedule, including nights and weekends.

Responsibilities

• Lead daily store operations to meet sales, profit objectives, and customer experience standards.
• Monitor sales performance and take action to drive results.
• Maintain payroll management, shrink control, and operating expenses.
• Ensure proper inventory controls and shrink prevention standards.
• Uphold Citi Trends policies, procedures, and standards.
• Recruit, interview, hire, onboard, coach, and manage store associates.
• Build staffing levels to support operations and performance.
• Provide ongoing coaching, feedback, and performance management.
• Deliver excellent service in a safe, organized environment.
• Address customer concerns professionally and promptly.
• Perform additional duties to support store operations.

Skills

Store Leadership

People Leadership

Sales & Profit Management

Operational Excellence

Customer Focus

Education

High school diploma or equivalent

Job description

Citi Trends in Durham, NC is seeking a Store Manager to lead daily store operations, drive sales and profitability, and build a high-performing team. You will oversee staffing, coaching, and customer experience while ensuring compliance with company policies.

This role requires 3–5 years as a store manager or retail leadership, strong communication and organizational skills, and the ability to work nights and weekends. Citi Trends offers competitive pay and benefits with growth opportunities.