Retail Store Manager - Lead Teams, Drive Sales & Service

Charter Communications, Inc.; South Kingstown (RI); Sur place; USD 45 000 - 65 000; Plein temps

Résumé du poste

Spectrum is seeking a dynamic sales and customer service leader to guide a retail team. You will coach staff, drive sales, manage daily operations, and ensure a positive customer experience across store channels.

Collaborate with the Market Manager to train, monitor performance, and address escalations while upholding brand standards. You’ll manage inventory and staffing to optimize results, with a focus on growth, engagement, and seamless customer care.

Qualifications

• Bachelor's degree or equivalent work experience.
• 1-3+ years of management in sales or customer service retail.
• Strong English communication and interpersonal skills.
• Ability to lead a team and drive sales in a fast-paced setting.

Responsabilités

• Lead and motivate a sales team to exceed goals and maintain a clean store.
• Retain customers by resolving escalations and addressing objections.
• Ensure the store aligns with Spectrum brand standards and delivers great care.
• Assess sales behaviors and partner with management for improvements.
• Identify opportunities and plan actions to grow the business.
• Onboard, train and retain top talent; manage schedules and coaching.

Connaissances

Sales leadership

Customer service excellence

Team coaching

Communication skills

Retail operations

Tech-savvy

Formation

Bachelor's degree or equivalent work experience

Outils

CRM software

Mobile devices

Video platforms

Computers & software applications

Description du poste

Spectrum is seeking a dynamic sales and customer service leader to guide a retail team. You will coach staff, drive sales, manage daily operations, and ensure a positive customer experience across store channels.

Collaborate with the Market Manager to train, monitor performance, and address escalations while upholding brand standards. You’ll manage inventory and staffing to optimize results, with a focus on growth, engagement, and seamless customer care.