Retail Store Leader: Elevate Sales & Customer Experience

Spectrum; Town of Cheektowaga (NY); Sur place; USD 57 000 - 95 000; Plein temps

Avantages offerts par ce poste

Bonus potential

Commission incentives

Comprehensive benefits

Résumé du poste

Spectrum is seeking a Retail Store Manager to lead and develop the retail team, delivering exceptional service and building lasting customer relationships. In this role you will guide day-to-day store operations, coach staff, and ensure brand standards while driving sales performance.

You will oversee coaching, scheduling, training, and performance improvement, with a focus on delivering outstanding customer care and achieving store targets in a fast-paced environment.

Qualifications

• Bachelor’s degree or equivalent work experience.
• 1+ years of management in sales or customer service retail.
• 1+ years of telecommunications or wireless experience.
• 3+ years of sales or customer service experience.
• 3+ years of experience working in a destination-style retail environment.
• Ability to read, write, speak, and understand English.
• Proven leadership and team motivation skills.
• Strong interpersonal leadership and presentation skills.

Responsabilités

• Lead and inspire your team alongside the Market Manager to exceed sales targets and operational goals.
• Foster strong customer relationships by resolving escalations and using sales techniques to retain and upgrade customers.
• Ensure the store upholds Spectrum’s brand standards and delivers outstanding sales and customer care.
• Assess sales behaviors and product knowledge to drive improvements and embrace change.
• Identify sales and operational issues, developing strategies to enhance store performance.
• Provide subject matter expertise on store functions, pricing, promotions and service features.
• Maintain store appearance, inventory management and staffing while minimizing losses.
• Support employee engagement by onboarding, training and retaining top talent and managing schedules.
• Deliver daily coaching and feedback to promote learning and high performance.
• Enforce company policies including inventory and cash management.

Connaissances

Leadership

Sales focus

Customer service

Interpersonal skills

Tech literacy

Communication

Formation

Bachelor’s degree or equivalent

Description du poste

Spectrum is seeking a Retail Store Manager to lead and develop the retail team, delivering exceptional service and building lasting customer relationships. In this role you will guide day-to-day store operations, coach staff, and ensure brand standards while driving sales performance.

You will oversee coaching, scheduling, training, and performance improvement, with a focus on delivering outstanding customer care and achieving store targets in a fast-paced environment.