Retail Store Manager: Lead Team & Elevate Customer Experience

AT&T; Cambridge (MA); On-site; USD 62,000 - 93,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

401(k) plan

Tuition reimbursement program

Paid Time Off and Holidays

Paid Parental Leave

Paid Caregiver Leave

Disability Benefits

Life and Accidental Death Insurance

Employee discounts

Job summary

AT&T Store Manager-2 Regular in Cambridge, MA oversees daily store operations, merchandising, and product launches. You lead and coach a team of retail sales consultants to meet sales and service goals while delivering an extraordinary customer experience.

The role requires three or more years of sales or customer experience in telecommunications and prior management experience. AT&T offers paid training, relocation assistance if eligible, a competitive salary and comprehensive benefits.

Qualifications

• Excellent communication and leadership skills.
• Three or more years of sales and/or customer experience in telecommunications or a related industry.
• Prior management experience.
• Well-developed planning, analytical, and problem-solving skills.
• Familiarity with wireless terminology, industry trends, and AT&T mobility systems.
• The ability to collaborate with key stakeholders on initiatives beyond store walls.

Responsibilities

• Oversee daily retail store operations and merchandising.
• Lead product launches and drive sales objectives.
• Coach a team of retail sales consultants to achieve goals.
• Provide an extraordinary customer experience.
• Coordinate with stakeholders on store initiatives.

Skills

Excellent communication

Leadership

Sales experience

Customer experience

Management experience

Planning and analysis

Stakeholder collaboration

Job description

AT&T Store Manager-2 Regular in Cambridge, MA oversees daily store operations, merchandising, and product launches. You lead and coach a team of retail sales consultants to meet sales and service goals while delivering an extraordinary customer experience.

The role requires three or more years of sales or customer experience in telecommunications and prior management experience. AT&T offers paid training, relocation assistance if eligible, a competitive salary and comprehensive benefits.